Elizabeth Shatkus
Toms River
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Hotel setting. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments.
Overview
20
20
years of professional experience
Work History
NIght Auditor/Front Desk Agent
Days Hotel
09.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
Front Desk Associate
Quality Inn Hotel
09.2022 - 09.2023
- Maintained cleanliness and organization of front desk area
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Performed basic daily bookkeeping tasks
- Answered guest questions and referred to local points of interest
- Collected room deposits, fees and payments
- Politely welcomed arriving guests, providing room keys and information on amenities and policies
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Entered customer data into room system and updated information whenever patrons changed rooms
- Maintained transaction security by verifying payment cards against identification
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
Ticket Taker
Marquee Theater
02.2022 - 09.2022
- Assisted patrons with seating by giving directions and lighting paths
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs
- Greeted customers with smile and provided friendly, knowledgeable service
- Sold admission, processed payments and issued tickets
- Provided information about current and future events at facility
- Directed ticket holders to seats and facility locations
- Reviewed tickets for authenticity and applicability to particular event
- Carried out day-day-day duties accurately and efficiently
Cashier
Happy Hour Bar
01.2021 - 01.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes
- Collected and authorized payments of guests
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Checked identification for proof-of-age for alcohol and tobacco sales
Shift Supervisor
Rite-Aid Pharmacy
01.2019 - 12.2020
- Completed store opening and closing procedures and balanced tills
- Responded to and resolved customer questions and concerns
- Helped store management meet standards of service and quality in daily operations
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
Returns Associate
Walmart
01.2017 - 12.2018
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service
- Distributed returned merchandise to appropriate store departments or palletized for liquidation
- Performed cash, card and check transactions to complete customer purchases
- Operated cash register to record transactions accurately and efficiently
- Maintained current knowledge of store promotions and highlighted sales to customers
- Used POS system to enter orders, process payments and issue receipts
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Personal Shopper
ShopRite
01.2015 - 11.2016
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Consistently met deadlines and quality goals for accuracy and timeliness
- Tracked substitutions and informed customers of changes
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Reviews orders prior to pick up for accuracy and purchase-by dates
Gas Station Attendant
Hess Express
04.2009 - 07.2014
- Maintained clean and orderly work station
- Checked customer identification for alcohol, cigarette, and lottery sales
- Built trustful relationships with customers to encourage return visits
- Cleaned up gas and other spills in accordance with spill procedures
- Maintained inventory of all saleable items
- Facilitated sales of services and goods
- Processed fuel and merchandise transactions by operating POS system with accuracy
- Pumped gas for guests and took payments
- Removed safety hazards, soiled items and trash from customer areas
Front End Supervisor
Costco
03.2005 - 08.2008
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
Education
Associate of Science - Hospitality
Ocean County College
Toms River, NJ05.2023
Skills
- Checking Reservations
- Social Perceptiveness
- Time Management
- Problem-Solving Skills
- Mail Handling
- Cash Handling
- Special Requests
- Hospitality Service
- Guest Satisfaction
- Posting Charges
- Guest Relations
- Professional Telephone Etiquette
- Answering Customer Questions
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
Timeline
NIght Auditor/Front Desk Agent
Days Hotel
09.2023 - Current
Front Desk Associate
Quality Inn Hotel
09.2022 - 09.2023
Ticket Taker
Marquee Theater
02.2022 - 09.2022
Cashier
Happy Hour Bar
01.2021 - 01.2022
Shift Supervisor
Rite-Aid Pharmacy
01.2019 - 12.2020
Returns Associate
Walmart
01.2017 - 12.2018
Personal Shopper
ShopRite
01.2015 - 11.2016
Gas Station Attendant
Hess Express
04.2009 - 07.2014
Front End Supervisor
Costco
03.2005 - 08.2008
Associate of Science - Hospitality
Ocean County College
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