Elizabeth Shaw
Dunwoody,GA
Summary
Dedicated server with 12 years of experience in providing exceptional customer service and creating a positive dining experience. Proven ability to manage restaurant operations effectively, including training staff, managing inventory, and ensuring customer satisfaction. Seeking a serving position where I can utilize my customer service skills and passion for hospitality to contribute to a thriving team environment.
Overview
12
12
years of professional experience
Work History
Server
Paizanos
04.2012 - 10.2019
- Provided exceptional customer service to enhance guest experiences.
- Collaborated with team members to ensure smooth dining operations.
- Maintained cleanliness and organization of dining area to uphold standards.
- Processed orders accurately using point-of-sale systems for efficient service.
- Adapted quickly to changing customer needs and restaurant demands.
- Engaged with customers to build rapport and encourage repeat visits.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Assistant Manager
Paizanos
10.2019 - 05.2021
- Assisted in daily operations, ensuring smooth workflow and customer satisfaction.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained new employees on company policies and service standards, fostering a collaborative environment.
- Resolved customer complaints effectively, contributing to improved overall customer experience ratings.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
Paizanos
05.2021 - 08.2024
- Directed daily operations, ensuring efficient workflows and adherence to company policies.
- Implemented staff training programs, enhancing team performance and customer service standards.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Norcross High School
Norcross, GASkills
- Leadership and team building
- Problem resolution
- Team player
- Efficient multi-tasker
- Time management
- Employee scheduling
- Customer relations
Timeline
General Manager
Paizanos
05.2021 - 08.2024
Assistant Manager
Paizanos
10.2019 - 05.2021
Server
Paizanos
04.2012 - 10.2019
Norcross High School
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