Elizabeth Sheerin
Fort Bragg,NC
Summary
I am a customer focused professional with an extensive background in customer service and a proven ability to build positive customer experiences. As a dedicated problem solver and logical, analytical thinker who approaches challenges with sound judgement, my solutions oriented mindset is second to none. I am skilled at understanding customer needs, resolving concerns efficiently, and delivering thoughtful, effective solutions.
Overview
10
10
years of professional experience
Work History
Hairstylist
Great Clips
Fayetteville, North Carolina
03.2025 - 11.2026
- Executed quality haircuts utilizing clippers, edgers, scissors, and styling tools to meet client preferences.
- Consulted with clients on hairstyle options and grooming techniques, tailoring recommendations to individual needs.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty throughout the service process.
- Maintained cleanliness and organization of designated workstation in compliance with the regulations of the North Carolina State Board of Cosmetology.
Hairstylist
SportClips Haircuts
Fayetteville, NC
11.2025 - 08.2026
- Provided quality haircuts using clippers, edgers, scissors, and other styling tools.
- Guided clients in selecting hairstyle options and grooming techniques tailored to their preferences and needs.
- Delivered exceptional customer service throughout client experience, enhancing satisfaction and loyalty.
- Ensured cleanliness and organization of workstation to meet North Carolina State Board of Cosmetology regulations.
Manager
SportClips Haircuts
Savannah, Georgia
12.2023 - 03.2025
- Managed daily operations for a busy hair salon environment.
- Developed and implemented strategies that enhanced customer satisfaction and loyalty.
- Oversaw staff scheduling to ensure optimal coverage and team productivity.
- Trained new employees on company policies and service standards.
- Provided leadership during organizational change to support team adaptation and continuity.
- Maintained up-to-date records of employee attendance, productivity, and vacation requests.
Provider Services Advocate
United Healthcare Group
Fayetteville, North Carolina
10.2022 - 06.2023
- Assisted healthcare providers in understanding member benefits, ensuring clarity and accessibility of information.
- Resolved provider issues by identifying root causes and delivering tailored solutions to enhance satisfaction.
- Assisted providers with inquiries using call center software and databases.
- Collaborated with team members to enhance service quality and streamline processes, contributing to overall operational effectiveness.
- Implemented HIPAA protocols to safeguard sensitive information in compliance with regulations. to prevent unlawful obtainment of sensitive information.
- Reviewed and analyzed regulatory requirements for health plan operations.
- Documented customer interactions accurately in the system for future reference.
- Completed an in-depth, specialized, multi month training.
Salon Coordinator
Tangles Salon
04.2020 - 10.2022
- Managed appointment scheduling using salon software to optimize service flow.
- Coordinated team communications to ensure efficient daily operations.
- Assisted clients with product selection and provided knowledgeable recommendations.
- Maintained cleanliness and organization of salon environment for client comfort.
- Processed payments and handled cash transactions accurately at the front desk.
- Resolved client inquiries and complaints to enhance overall satisfaction experience.
- Maintained cleanliness of the salon area by ensuring that all equipment was properly sanitized before use.
- Supported marketing efforts by promoting salon services through social media channels.
- Planned promotional events such as special offers or discounts in order to attract new customers.
Adoptions Counselor
Hawaiian Humane Society
Honolulu, Hawaii
10.2019 - 09.2020
- Provided guidance to potential adopters on pet care and responsibilities.
- Conducted behavioral assessments for pets to match them with suitable adopters.
- Facilitated adoption events to promote animal welfare and increase adoptions.
- Collaborated with veterinary staff to ensure animals received proper medical care.
- Trained new staff and volunteers on adoption processes and customer service skills.
- Maintained accurate records of adoptions and follow-up communications with families.
- Engaged with local organizations to enhance community outreach efforts for adoptions.
Sales Associate
Cosmoprof
‘Aiea, Hawaii
01.2018 - 10.2019
- Assisted customers with product selection and provided expert knowledge on beauty supplies.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed transactions accurately using point-of-sale systems and handled cash management.
- Maintained store cleanliness and organized product displays to enhance shopping experience.
- Managed inventory levels and restocked shelves to ensure product availability.
- Trained new team members on sales techniques and product knowledge for effective service.
- Collaborated with team members to create promotional displays and marketing materials.
Hairstylist
Lady Janes
Cary, North Carolina
11.2016 - 09.2017
- Provided quality haircuts using clippers, scissors, and styling tools.
- Advised clients on hairstyle options and grooming techniques.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Recommended hair care products based on client needs and preferences.
- Engaged with clients to create a welcoming atmosphere during visits.
- Greeted customers at front desk to provide welcoming first impression, answered phones and booked appointments.
- Assisted in managing appointment schedules for efficient service flow.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Collaborated with team members to ensure smooth daily operations.
- Participated in training sessions to enhance skills and product knowledge.
Education
Cosmetology License - Cosmetic Arts
Mitchell's Hairstyling Academy
Raleigh, ND02-2014
High School Diploma -
Fuquay=Varina HIgh School
Fuquay-V06-2012
Skills
- Haircutting techniques
- Styling tools operation
- Client consultation
- North Carolina licensed cosmetologist
- Regulatory compliance
- Appointment scheduling
- Appointment coordination
- Team management
- Employee training
- Service marketing
- Customer retention
- Social media promotion
- Customer loyalty building
- Outstanding customer service
- Effective communication
- Advanced communication skills
- Problem solving
- Conflict resolution
- Time management
- Attention to detail
- Schedule management
Timeline
Hairstylist
SportClips Haircuts
11.2025 - 08.2026
Hairstylist
Great Clips
03.2025 - 11.2026
Manager
SportClips Haircuts
12.2023 - 03.2025
Provider Services Advocate
United Healthcare Group
10.2022 - 06.2023
Salon Coordinator
Tangles Salon
04.2020 - 10.2022
Adoptions Counselor
Hawaiian Humane Society
10.2019 - 09.2020
Sales Associate
Cosmoprof
01.2018 - 10.2019
Hairstylist
Lady Janes
11.2016 - 09.2017
Cosmetology License - Cosmetic Arts
Mitchell's Hairstyling Academy
High School Diploma -
Fuquay=Varina HIgh School