Elizabeth Shelton
Whitehouse ,TX
Summary
Collaborative leader and analytical problem-solver with talents for team building and motivating, as well as excellent customer relations aptitude and relationship-building skills. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a positive attitude. Willingness to take on added responsibilities to meet hospital goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director Hospital Operations
CHRISTUS Mother Frances Tyler
05.2019 - Current
- Provides administrative oversight for support service departments including contracted departments
- Ultimately responsible for the expenses of the departments
- Assists in project management including minor construction projections, wayfinding, large furniture replacement, and operationalizing new locations
- Oversee contract services key performance indicators and collaborate on improvement action plans
- Responsible for overseeing regulatory standards in all departments
- Participates in Infection Control, Safety, Emergency Management, Through Put, Non-Labor Steering, Falls, Workplace Safety, Events, and Patient Experience Committees.
General Manager
Aramark at CHRISTUS Trinity Mother Frances
08.2018 - 05.2019
- Provide overall direction and manage performance for all food service managers, supervisors, and front line associates, ensuring development and engagement for the team
- Develop operational forecasts, explain variances and ensure compliance with contract obligations
- Responsible for patient and customer satisfaction with the food service department
- Conduct quality and safety audits, round on staff, nurses, and leadership
- Participate in Infection Control, Environment of Care, Safety, Stewardship, Non-Labor Value Analysis, and Recycling Committees
- Maintain effective working relationships with leadership including creating a positive rapport between nursing and the food service team.
Patient Services Manager
CHRISTUS Trinity Mother Frances
09.2016 - 08.2018
- Instrumental in improving the patient experience through room service
- Manager in charge of hiring, training, and developing the room service and call center staff
- Manage over 50 employees
- Track patient volumes, meal counts, inventory and sales
- Onboard and developed supervisors and leads
- Coordinate activates between nursing, dietitians and food service department
- Assist in quality improvement activities and design auditing tools for the department
- Maintain labor and materials budget.
Operations Manager
East Texas Medical Center-Tyler
11.2014 - 08.2016
- Develop and maintain quality improvement programs for the food service department
- Conduct internal audits to measure compliance with performance indicators, Texas Department of Health Guidelines, Joint Commission guidelines, and CMS conditions for participation
- Manage 50 employees.
Bariatric Coordinator/Quality Manager
Victory Medical Center- San Antonio
05.2010 - 05.2014
- Help develop facility QAPI training programs, maintain and monitor program requirements/validation criteria for the QAPI Program, ensures compliance with National Patient Safety Goals, provide new employee QAPI program orientation and training, coordinate internal review systems to assure that QAPI activities are in compliance with DSHS, CMS regulations and Joint Commission Standards
- Monitor and complete reports regarding Medical Errors, Adverse Events, and Reportable Events, and effectively communicates PI actions to hospital & corporate leadership, prepare and/ or review reports involving trend analyses, and develops, implements PI plans with the facility’s QAPI program
- Serves as member and collaborates with the Patient Safety Committee, EOC/Safety Committee, and Infection Control Committee, prepares reports to the Medical Executive Committee and the Governing Board
- Prepares, implements actions plans as necessary.
Bariatric Coordinator/Office Manger
Bridges Center for Surgical Weight Loss- San Antonio
09.2006 - 01.2010
- Clinic manager, patient liaison, responsible for program education, conduct monthly support groups and seminars, organize marketing efforts in and around San Antonio, supervise nutrition and exercise counselor, responsible for patient follow-up and tracking, design monthly newsletters, and various responsibilities
- Responsible for program participation in the Center of Excellence program
- Maintained appropriate records for compliance.
Education
Master’s in Business Administration in Healthcare Management -
University of Texas at Tyler
12.2016
Bachelor of Science in Family and Consumer Sciences – Nutrition and Foods -
Texas State University- San Marcos, Texas
05.2005
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
Certification
Registered Dietitian, Texas, Licensed to practice
Timeline
Director Hospital Operations
CHRISTUS Mother Frances Tyler
05.2019 - Current
General Manager
Aramark at CHRISTUS Trinity Mother Frances
08.2018 - 05.2019
Patient Services Manager
CHRISTUS Trinity Mother Frances
09.2016 - 08.2018
Operations Manager
East Texas Medical Center-Tyler
11.2014 - 08.2016
Bariatric Coordinator/Quality Manager
Victory Medical Center- San Antonio
05.2010 - 05.2014
Bariatric Coordinator/Office Manger
Bridges Center for Surgical Weight Loss- San Antonio
09.2006 - 01.2010
Master’s in Business Administration in Healthcare Management -
University of Texas at Tyler
Bachelor of Science in Family and Consumer Sciences – Nutrition and Foods -
Texas State University- San Marcos, Texas
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