Elizabeth (Brooke) Shepherd

• Negotiated to collect balance in full.
• Improved customer payment compliance through negotiating mutually agreeable repayment plans.
• Processed payments and applied to customer balances.
• Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
• Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
• Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
• Researched accounts and completed due diligence to resolve collection problems.
• Counseled debtors on payment options and arranged installment agreements.
• Trained new team members on scripts, company services, and collection strategies.
• Used skip tracing and other techniques to locate debtors.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.

Held various roles thoughout almost 20 years and supported the company through four mergers and name changes. Responible for the legal recovery for high profile accounts.

• Administered legal reporting, maintaining court schedules and supporting case preparation.
• Streamlined internal processes for efficiency, resulting in reduced research time and faster case resolution.
• Supported attorneys during trial preparations by organizing exhibits, interviewing witnesses, and reviewing evidence.
• Prepared and reviewed legal documents such as contracts, pleadings, and motions with attention to detail and accuracy.
• Implemented best practices in document management, enhancing organization and accessibility of critical files.
• Negotiated favorable settlements for clients through effective communication and persuasive argumentation skills.
• Assisted with the development of corporate policies, mitigating potential legal risks and protecting company interests.
• Assisted counsel in preparing answers, providing documentation, and information for discovery request.
• Liaised with other paralegals and legal staff to complete common tasks on schedule.
• Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
• Communicated pertinent information to clients via phone, email, and mail.