Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Shetter

Austin,TX

Summary

Experienced professional in supply chain and logistics with a strong track record in order processing. Skilled in inventory management, data entry, and customer service. Recognized for effective team collaboration and adaptability to changing needs. Dependable and results-driven, ensuring accurate and timely order fulfillment. Experience in managing order processing tasks for smooth operations. Utilizes effective communication and organizational skills to coordinate with teams and clients. Maintains accuracy and efficiency in high-volume environments.

Overview

6
6
years of professional experience

Work History

Order Processor and Customer Service Representative

OrganiCare, LLC
11.2022 - Current
  • Managed end-to-end order processing, ensuring accuracy and timely fulfillment of customer orders
  • Provided exceptional customer support by addressing inquiries, resolving complaints, and maintaining a positive customer experience across phone, email, and online platforms such as ZenDesk, BazaarVoice, and Amazon
  • Responded to customer reviews, offering personalized assistance and fostering customer satisfaction and retention
  • Coordinated scheduling for freight and package pickups, communicating with carriers to ensure efficient, on-time deliveries
  • Maintained accurate records of orders, shipments, and customer interactions, contributing to streamlined operations and service improvements
  • Worked closely and communicated with warehouse and logistics departments to ensure

Warehouse Associate

OrganiCare, LLC
03.2020 - 11.2022
  • Conducted accurate order picking, packing, and inventory organization to ensure efficient warehouse operations and timely order fulfillment
  • Managed receiving, unloading, and inspection of incoming goods, verifying quantities against purchase orders
  • Operated standing forklifts and pallet jacks to transport and store products safely and efficiently
  • Assisted with inventory audits and cycle counts to maintain accurate stock levels and support smooth operations
  • Collaborated with team members to prioritize tasks and maintain a clean, safe, and organized work environment in compliance with safety standards

Logistics Coordinator

OrganiCare, LLC
03.2019 - 03.2020
  • Planned and coordinated the movement of goods, optimizing transportation schedules to ensure timely and cost-effective delivery
  • Oversaw shipping and receiving operations, managing documentation, tracking shipments, and troubleshooting issues to prevent delays
  • Communicated with carriers, vendors, and clients to arrange shipments, negotiate rates, and confirm delivery requirements
  • Monitored inventory levels and coordinated with warehouse team to align stock levels with shipment schedules
  • Analyzed logistics data to identify areas for efficiency improvements, reducing transit times and transportation costs while maintaining high service standards

Education

High school -

Springfield High School
Springfield, IL
06-2007

Skills

  • Strong communication skills
  • Advanced organizational skills
  • Attention to detail
  • Proficient in Microsoft Word and Excel
  • Experienced in NetSuite ERP, ZenDesk, and BazaarVoice
  • Reliable team player
  • Teamwork orientation
  • Data entry skills
  • Picking orders
  • Verifying shipments

Languages

English
Native or Bilingual

Timeline

Order Processor and Customer Service Representative

OrganiCare, LLC
11.2022 - Current

Warehouse Associate

OrganiCare, LLC
03.2020 - 11.2022

Logistics Coordinator

OrganiCare, LLC
03.2019 - 03.2020

High school -

Springfield High School

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Elizabeth Shetter