Elizabeth Sicocan
Cheyenne,WY
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Manager
Buffalo Wild Wings
10.2015 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Mentored junior managers, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Server
Buffalo Wild Wings
01.2014 - 10.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Applebee's Grill + Bar
07.2011 - 03.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Garden Sales Associate
Lowes
03.2013 - 08.2013
- Contributed to marketing efforts by suggesting ideas for social media posts showcasing current deals or seasonal tips.
- Conducted regular inventory checks for accurate stock management and timely reordering of supplies.
- Offered personalized recommendations to customers based on their specific gardening needs and preferences.
- Handled customer concerns professionally, resolving issues promptly to ensure continued satisfaction.
- Processed sales transactions efficiently, ensuring accuracy in pricing and inventory tracking.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Worked outdoors in weather conditions to care for plants and serve customers.
Deli Clerk
Albertsons Grocery Store
10.2010 - 02.2012
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
Crew Member
Culver's Restaurant
02.2008 - 09.2010
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Cashier
Walmart
09.2007 - 12.2007
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate Degree in Human Services - Human Services
Laramie County Community College
Cheyenne, WY12.2014
High School Diploma -
East High School
Cheyenne, WY05.2008
CNA Program - Nursing
Laramie County Community College
Cheyenne, WY05.2008
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Employee Training and Development
Certification
ServSafe Alcohol 2028
ServSafe Food Protection Management Certification 2028
Timeline
Service Manager
Buffalo Wild Wings
10.2015 - Current
Server
Buffalo Wild Wings
01.2014 - 10.2014
Garden Sales Associate
Lowes
03.2013 - 08.2013
Server
Applebee's Grill + Bar
07.2011 - 03.2014
Deli Clerk
Albertsons Grocery Store
10.2010 - 02.2012
Crew Member
Culver's Restaurant
02.2008 - 09.2010
Cashier
Walmart
09.2007 - 12.2007
Associate Degree in Human Services - Human Services
Laramie County Community College
High School Diploma -
East High School
CNA Program - Nursing
Laramie County Community College