Summary
Work History
Education
Skills
Timeline
Generic

Elizabeth Sieben

Hibbing,MN

Summary

Proven track record in enhancing staff productivity and client satisfaction at RSI through expert coaching and development, alongside meticulous attention to detail. Leveraged interpersonal communication and critical thinking to pioneer a mentorship program, significantly contributing to a culture of continuous improvement and professional growth.

Work History

Person Centered Trainer

RSI
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
  • Pioneered mentorship program, fostering professional growth and development.
  • Increased employee competency with creation of targeted skill development paths.
  • Provided coaching and mentoring to employees.

Pharmacy Technician

Midwest Medical
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Managed opening and closing duties for pharmacy.


1st Assistant Manager

McDonald's


  • Maintained an organized stockroom to facilitate efficient replenishment of sales floor merchandise.
  • Conducted regular employee training sessions to ensure consistent product knowledge and exceptional customer service skills.
  • Ensured compliance with all company policies, local regulations, and health codes to maintain a safe working environment for all employees.
  • Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
  • Implemented loss prevention measures, resulting in decreased shrinkage rates and increased profitability.
  • Improved team productivity by implementing efficient staff scheduling and task delegation.
  • Streamlined operational processes, reducing errors and improving overall efficiency.
  • Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.


Customer Service Representative

Target
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Clatskanie High School
Clatskanie, OR

Pharmacy Tech

National American University
Bloomington

Skills

  • Planning and coordination
  • Creative Problem-Solving
  • Interpersonal Communication
  • Attention to Detail
  • Decision-Making
  • Coaching and Development
  • Critical Thinking
  • Clear Communication
  • Quality Assurance
  • Documentation and Recordkeeping

Timeline

Person Centered Trainer

RSI

Pharmacy Technician

Midwest Medical

1st Assistant Manager

McDonald's

Customer Service Representative

Target

High School Diploma -

Clatskanie High School

Pharmacy Tech

National American University

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Elizabeth Sieben