Elizabeth Silbert
Lake Worth,FL
Summary
Accomplished Sales Manager offering 17 years of experience developing and maximizing telecommunication sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business Sales Manager
T-MOBILE USA
05.2016 - Current
- Drive results winning market share and achieve and exceed performance targets related to subscribers, revenue, and churn.
- Lead over 26 Account Executives with 25% promotional movement.
- Implement key operational initiatives in the field to drive sales while maintaining high ethical and procedural standards
- Cultivate a positive team culture that fostered collaboration, motivation, and employee retention within the sales department.
- Coordinate cross-departmental initiatives to streamline communication and support seamless project execution.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Developed new business opportunities through diligent research, networking, and targeted marketing efforts.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Achieved set objectives while cultivating and securing profitable business with new customer additions
- Collaborated with upper management to implement continuous improvements.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Networking within the organization along with outside to help increase productivity and generate new ideas and solutions to help foster further business development.
Sr. Business Development Manager
T-MOBILE USA
01.2012 - 05.2016
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills. Resulting in #1 Sr. Business Development Manager in 2018.
- Delivered compelling sales presentations to prospective clients involving C Level executives, highlighting and influencing with a unique value proposition about our products and services.
- Continuous knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace
- Mentored junior staff members on best practices in business development, fostering professional growth within the team.
- Fully utilize all salesforce automation, funnel management and prospecting tools.
- Managed a diverse portfolio of accounts including 15 accounts in the Mid-Market/Enterprise space consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Regional Account Manager
T-MOBILE USA
04.2009 - 01.2012
- Achieved regional sales targets by developing strategic plans and executing effective account management practices.
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Increased revenue by identifying growth opportunities within existing accounts and cross-selling additional products or services.
- Provided exceptional customer service, leading to increased client retention rates and long-term partnerships.
Account Executive
T-MOBILE USA
08.2006 - 04.2009
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
Account Executive
CLEAR CHANNEL
08.2005 - 08.2006
- Establish new business relationships with local, regional, and corporate accounts. Providing each client with new ideas and promote our non-traditional avenues
- Managed accounts from local direct to agencies and sell short duration commercials
- Create a marketing plan for each client using radio and other mediums to enhance and build revenue for their business.
Radio Marketing Consultant
RTG MEDIA
01.2004 - 08.2005
- Sold advertising slots for 5 different demographic radio shows
- Managed over 50+ accounts; local, regional, and corporate accounts
- Handled assets of over $10,000 per month
- Promoted community events through relationship building.
Education
Bachelors in Fine Arts - Sales Management & Television Production
Valdosta State University
Valdosta, GA12.2003
Skills
- Relationship Building
- Sales Presentations
- Sales Pipeline Management
- Problem-solving abilities
- Interdepartmental Collaboration
- Customer Complaint Resolution
- Interpersonal Skills
- Client Relationship Management
- Analytical Thinking
- Adaptability and Flexibility
- Solution selling
- Database Management
- Operations Management
Accomplishments
- Awarded South Florida Top Sales Team
- Account Executive of the Year – 2008
- Multiple time recipient for Florida Regional MVP
- Summit Club winner Q3 2012
- #1 Senior Business Account executive in Southeast 2012
Professional Development
- Experienced in Microsoft software including Excel and PowerPoint
- Experience in CRMs Salesforce/ Einstein/ Outreach Databases
- Experience in Zoominfo / LinkedIn Navigator
- Skilled in Adobe Photoshop and web page design
- Selling Blackberry Solutions to small/medium size businesses training -2007
- Blackberry Technical Support -2007
Certification
- Situational Sales Negotiation Training-2007
- Miller Heiman Strategic & Conceptual Selling- 2008
- Manager Mastery Training - 2018
Timeline
Business Sales Manager
T-MOBILE USA
05.2016 - Current
Sr. Business Development Manager
T-MOBILE USA
01.2012 - 05.2016
Regional Account Manager
T-MOBILE USA
04.2009 - 01.2012
Account Executive
T-MOBILE USA
08.2006 - 04.2009
Account Executive
CLEAR CHANNEL
08.2005 - 08.2006
Radio Marketing Consultant
RTG MEDIA
01.2004 - 08.2005
Bachelors in Fine Arts - Sales Management & Television Production
Valdosta State University
- Situational Sales Negotiation Training-2007
- Miller Heiman Strategic & Conceptual Selling- 2008
- Manager Mastery Training - 2018
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