Elizabeth Silva
Davie,FL
Summary
Accomplished and versatile professional with over 20 years of experience in customer service, travel coordination, event management, and administrative support. Recognized for exceptional communication, problem-solving, and multitasking abilities. Adept at developing customized itineraries, planning events, and assisting clients with travel and hospitality needs. Reliable, enthusiastic, and resourceful team player with strong organizational skills and proven success in high-pressure, multi-cultural environments.
Overview
10
10
years of professional experience
Work History
Event Sales Representative
Xfinity Comcast
02.2024 - Current
- Planned, organized, and executed high-impact promotional events across multiple markets, requiring local and occasional overnight travel.
- Served as the primary brand representative at on-site events, building trusted relationships with property managers, clients, and guests.
- Delivered personalized product recommendations through strong knowledge of services, competitive advantages, and pricing structures.
- Resolved customer inquiries and concerns quickly to enhance satisfaction and ensure seamless post-event follow-up.
- Adapted event strategies to different community profiles, maximizing engagement, lead conversion, and return on investment.
Reservation Specialist Remote/Hybrid
Paisly By Jetblue
01.2023 - Current
- Assisted customers with booking hotels, car rentals, and travel activities through JetBlue’s travel platform.
- Exceeded monthly performance goals by maintaining a high volume of reservations and sales conversions.
- Handled cancellations, refunds, and itinerary adjustments with professionalism and empathy.
- Offered destination suggestions and travel insights to enhance customer satisfaction.
- Cross-sold products and services to increase customer engagement and loyalty.
Customer Success Agent
Trux Inc
09.2019 - 03.2022
- Provided insight on client-to-business interactions. Worked on improving customer experience through product support. Software used were JIRA, Zendesk and Aircall.
- Met or exceeded performance goals including productivity and quality of activities abide by the department policies, procedures and goals by 95% of achievement.
- Supported clients with onboarding, troubleshooting, and application setup for service software.
- Delivered consistent, high-quality support through phone, chat, and email communication.
- Collaborated with internal teams to improve product knowledge and service satisfaction.
- Assisted in training new employees and developing onboarding materials.
Administrative Assistant to the Executive Director
Miami Dade College - Carrie P. Meek Center
02.2016 - 06.2018
- Coordinated travel arrangements, hotel bookings, itineraries, and event logistics for faculty and students.
- Managed department calendars, payroll, and communications using the PeopleSoft system.
- Designed promotional materials and coordinated college workshops, conferences, and outreach events.
- Supervised student assistants and supported academic and community programs.
- Generated payments via the College's PeopleSoft Software System; Prepared payroll and maintained employee attendance records.
Education
Associate of Science - Health Administration
Broward College
Fort Lauderdale, FL08.2020
Skills
- Travel & Itinerary Planning
- Event Coordination & Client Engagement
- Customer Service & Relationship Building
- Sales & Product Promotion
- Administrative & Office Support
- Cross-Cultural Communication
- Reservation & Scheduling Systems
- Microsoft Office (Word, Excel, Outlook, PowerPoint), Adobe & Apple Software
- Troubleshooting & Problem Resolution
- Strong Organizational & Time Management Skills
- Bilingual in English and Spanish
Timeline
Event Sales Representative
Xfinity Comcast
02.2024 - Current
Reservation Specialist Remote/Hybrid
Paisly By Jetblue
01.2023 - Current
Customer Success Agent
Trux Inc
09.2019 - 03.2022
Administrative Assistant to the Executive Director
Miami Dade College - Carrie P. Meek Center
02.2016 - 06.2018
Associate of Science - Health Administration
Broward College