Elizabeth Silva
Las Vegas,NV
Summary
Dynamic and results‑driven Customer Service Manager with a proven track record of leading high‑performing teams, elevating customer satisfaction, and streamlining service operations. Skilled in coaching and developing staff, resolving complex customer issues, and implementing process improvements that enhance efficiency and brand loyalty. Known for building positive team cultures, strengthening cross‑department collaboration, and using data‑driven insights to improve service quality. Adept at managing fast‑paced environments while maintaining professionalism, empathy, and a strong customer‑first mindset.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Coder
Las Vegas Neurology Center
Las Vegas, NV
09.2024 - Current
- Analyzed patient records to ensure accurate coding and compliance with regulations.
- Collaborated with healthcare teams to resolve coding discrepancies and improve documentation.
- Conducted regular audits of coded data for accuracy and adherence to standards.
- Mentored junior coders on best practices and updates in coding guidelines.
- Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
Office Medical Biller
Cardiovascular Care Center
Simi Valley, CA
09.2018 - 02.2023
- Oversaw daily operations, ensuring compliance with company policies and regulatory requirements.
- Oversaw the recruitment, hiring, and onboarding processes.
- Coordinated staff schedules, providing coaching and development to enhance productivity.
- Resolved complex billing issues involving multiple parties by effectively coordinating communication among healthcare providers, insurers, and patients.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Processed and submitted medical claims efficiently to optimize revenue cycle management.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Front/Back Office Medical Assistant
Dr. Togay
Simi Valley, CA
02.2018 - 11.2018
- Prepare patient demographics in chart
- Insurance verification
- Authorization
- Collect payment
- Schedule appointments
- Take patient vitals
- EKG, stress test prep
Claims Representative
Anthem, Inc.
Newbury Park, CA
01.2015 - 12.2017
- Analyzed complex claims for compliance with policy guidelines and state regulations.
- Create denial letters or letters requesting additional information.
- Worked productively in fast-moving work environment to process large volumes of claims.
Medical Biller
Pacific health billing
Simi Valley, CA
12.2010 - 01.2015
- Managed several medical accounts.
- Data entry, billing using ICD-9 and HCPC codes, posting payments, collection calls, appeals, and account settlements.
- Training new employees to use multiple medical billing software products to maintain and update patient accounts.
- Maintain contact between other associates and clients; including major insurance companies, attorneys, lien representatives, and private offices.
Center Manager
Ace Cash Express
Simi Valley, CA
11.2009 - 07.2011
- Employee training, preparing and processing bank deposits, monthly audits of employees and store revenue.
- Opening and closing store, cash handling, balance of registers and safe.
- Process loan applications and payments, cashing checks, wire transfers, credit card sales, and collections calls.
- Managed team performance, providing coaching and development to enhance productivity.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Medical Assistant
Dr. Slomowitz Podiatry
Westlake Village, CA
01.2004 - 01.2011
- Filing, phones, schedule appointments, posting patient payments, obtain pre-authorizations, and ordering supplies.
- Sterilize the operating room and preoperative patient prep.
- Set up rooms for specific procedures.
- Preparing and autoclaving surgical packs.
- Assist Provider as needed with minor in office surgeries and regular office visits.
Education
High school diploma -
Skills
- Certified professional coder (CPC)
- Bilingual English-Spanish
- Training and mentoring
- Revenue cycle management
- Workflow management
- Records management
- Claims appeals procedures
- HIPAA compliance
- Proficient with Excel, Word, and Quick Books
- Familiar with several EMR System such as Healthfusion, Medisoft, Green Way, Cerner, HCA
Certification
CPC - Certified Professional Coder
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Coder
Las Vegas Neurology Center
09.2024 - Current
Office Medical Biller
Cardiovascular Care Center
09.2018 - 02.2023
Front/Back Office Medical Assistant
Dr. Togay
02.2018 - 11.2018
Claims Representative
Anthem, Inc.
01.2015 - 12.2017
Medical Biller
Pacific health billing
12.2010 - 01.2015
Center Manager
Ace Cash Express
11.2009 - 07.2011
Medical Assistant
Dr. Slomowitz Podiatry
01.2004 - 01.2011