Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Academic Advisor
Northeastern State University Tahlequah
Broken Arrow, OK
09.2022 - Current
Provide academic advisement to students on degree requirements, course selection and university policies.
Guide students in setting goals and achieving educational objectives.
Evaluate transfer credits from other institutions and determine how they would apply towards a degree program.
Collaborate with probationary students to implement academic plans, leading to higher GPAs and retention.
Attend conferences, seminars and professional development sessions related to higher education advising practices.
Present students with information and resources to promote academic progress and empower students to take responsibility for academic success.
Evaluate student needs and develop educational plans, fostering academic progress.
Provide excellent service and attention to students when face-to-face, via Zoom or through phone conversations.
Collaborate with department chairs and professors to meet student needs in program class rotations and availability.
Proactively pursue voice to voice and face to face communication as retention efforts with students flagged as bottom quartile.
Assistant Director, Student Financial Services
University of Tulsa
Tulsa, OK
10.2008 - 04.2013
Assessed family contributions based on income statements; determined eligibility for grants or scholarships.
Provided guidance to students on the cost of attending college and various types of financial aid available.
Evaluated appeals submitted by students seeking additional funds due to special circumstances.
Reviewed financial aid applications and verified accuracy of information provided by applicants.
Responded promptly to inquiries from students regarding their financial aid packages.
Explained the differences between federal, state, institutional, private and alternative loans.
Monitored changes in legislation that may affect the availability or distribution of funds.
Managed a caseload of student accounts; monitored satisfactory academic progress towards completion of degree programs.
Reviewed/Approved Financial Aid Appeals for students who had fallen below satisfactory academic progress. Worked with Academic Advisors to set up completion plans for these students.
Monitored/Maintained regulatory restrictions for students receiving Petroleum Engineering Scholarships.
Financial Services Representative
University Of Phoenix, Tulsa
Tulsa, OK
11.2005 - 09.2008
Set up debt payment plans.
Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
Monitored class attendance for specific student base and contacted students when they missed a class.
Education
Bachelor of Arts - English
Oklahoma Baptist University
Shawnee, OK
12-2007
Skills
Education Model Development
Resource Identification
Excellent Oral and Written Communication
Strategic Decision-Making
Understanding of NSU's admission, academic, registration, programs and academic standards
Experience in BANNER, PeopleSoft, Google Docs, ARGOS and other NSU software programs
Work well independently or with teams
Certification
Certified Network Pro (Essential elements of the network computing environment)
Timeline
Academic Advisor
Northeastern State University Tahlequah
09.2022 - Current
Assistant Director, Student Financial Services
University of Tulsa
10.2008 - 04.2013
Financial Services Representative
University Of Phoenix, Tulsa
11.2005 - 09.2008
Bachelor of Arts - English
Oklahoma Baptist University
Certified Network Pro (Essential elements of the network computing environment)
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