Elizabeth Simmons
Howard,WI
Summary
Motivated and dedicated professional seeking employment in the clerical industry. Strong background in administrative tasks and passion for providing exceptional customer service, confident in ability to contribute to the success of any organization. Excellent organizational skills, attention to detail, and ability to multitask effectively, adept at managing various responsibilities with ease. Committed to delivering high-quality work and consistently exceeding expectations, eager to utilize skills and contribute to a dynamic team environment in the clerical field or health care industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver
Life Academy
08.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Caregiver
Enrich Lifestyle
07.2022 - 06.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Senior Retention Specialist
UnitedHealth Group
08.2020 - 06.2023
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
CSR
Ferrellgas
01.2018 - 03.2020
- Oversaw daily inventory counts to maintain data accuracy.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
Medicare Post Appeals Specialist
Humana
12.2016 - 10.2017
- Investigate if a member or provider have a valid health insurance claim
Customer Service Representative
Humana
08.2013 - 12.2016
- Troubleshooting situations, providing insurance benefits and resolving claims issues
Education
Basic Education (GED) - undefined
NWTC
Green Bay, WISkills
- Typing (40), Filing, Answering/Transferring incoming calls, Switchboard Experience, Faxing, Business English, Processing mail, Proficient in : Gateway2000 (IBM Compatiable) Programs include: Window3, MSWord60, Word Perfect, MS Office95-98, Excel, Spreadsheets, Performs well under pressure, Self-Motivated, Accepts Responsibility, Ability to think Analytically and willing to learn new programs
Certification
Clerical Occupation Certificate
Hobbies and Interests
I love to surf the web and I read various books in my spare time
Timeline
Caregiver
Life Academy
08.2023 - Current
Caregiver
Enrich Lifestyle
07.2022 - 06.2023
Senior Retention Specialist
UnitedHealth Group
08.2020 - 06.2023
CSR
Ferrellgas
01.2018 - 03.2020
Medicare Post Appeals Specialist
Humana
12.2016 - 10.2017
Customer Service Representative
Humana
08.2013 - 12.2016
Basic Education (GED) - undefined
NWTC
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