ELIZABETH SIMPSON
Charlotte,NC
Summary
An Enthusiastic, Competent Professional with over 25 years' experience in administrative, financial and customer service roles. Have built positive relationships with clients, peers, and superiors, demonstrating sensitivity to the needs of others. Provided solid front line expertise, with strong customer service skills. Take pride in producing high quality results, attending to detail and meeting deadlines. A quick Learner who welcomes challenges. Loyal and committed to business goals. Seeking to transition back into the workforce after a solid period in the restaurant industry which allowed the flexibility needed at that time.
Overview
14
14
years of professional experience
Work History
Server
Char Bar 7
Matthews, NC
08.2016 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained new team members on restaurant procedures, menu items and performance strategies.
Home Health Aide
Self-employed
Matthews, NC
04.2008 - 07.2016
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided transportation and appointments management.
Education
Bachelor of Arts - Business Administration
Belmont Abbey College
Belmont, NC05.1990
Skills
- Specials Promotion and Upselling
- Patient Care Recordkeeping
- Records Management
- Creative Problem Solving
- Multitasking and Prioritization
- Microsoft Office Suite
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Establishing and Maintaining Customer Relationships
- Excellent Attention to Detail
Timeline
Server
Char Bar 7
08.2016 - Current
Home Health Aide
Self-employed
04.2008 - 07.2016
Bachelor of Arts - Business Administration
Belmont Abbey College