Elizabeth Simpson
Dallas,TX
Summary
Driven and compassionate Home Health Aide with extensive experience at Universal Healthcare Services, adept in patient care and housekeeping, enhanced patient independence and well-being through personalized care plans. Skilled in client documentation and conflict resolution, significantly improving client loyalty and satisfaction. Demonstrates strong organizational abilities and empathy, ensuring high-quality care and safety. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Home Health Aide
Universal Healthcare Services
01.2021 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Hair Stylist
Lady K Braiding & Styling Boutique
05.2010 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Beauty
MJ Beauty Academy
3939 S Polk Street Suite 50501.2008
High School Diploma -
Sunset High School
Dallas, TX05.2001
Skills
- Patient Care
- Meal Preparation
- Personal Hygiene Assistance
- Feeding Assistance
- Housekeeping
- Light Housekeeping
- First aid and safety
- Mobility support
- Care Plan Management
- Client documentation
- Care plan assessment
Timeline
Home Health Aide
Universal Healthcare Services
01.2021 - Current
Hair Stylist
Lady K Braiding & Styling Boutique
05.2010 - Current
No Degree - Beauty
MJ Beauty Academy
High School Diploma -
Sunset High School
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