ELIZABETH SIMPSON
Puyallup,WA
Summary
Dedicated employee with a strong work ethic, adaptability, and excellent communication abilities. Proven ability to excel in independent work environments, eager to expand skill set, tackle challenges, and provide top-notch customer service. Rapidly acquires new proficiencies. Track record of fostering team collaboration and maintaining positive work environment.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Lead
Hunt's Services
12.2024 - Current
- Coordinated cross-functional initiatives to optimize processes, enhance efficiency, and improve overall customer experiences.
- Liaised with scheduling, marketing, and management teams to develop solutions and accomplish shared objectives.
- Streamlined onboarding and complaint procedures to improve customer and team satisfaction
Customer Service Representative
Hunt's Services
10.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized various CRM and messaging platforms to schedule appointments and address customer needs
- Collaborated with cross-functional departments to coordinate scheduling, and support dispatch operations
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Public Services Associate
Auburn Valley Humane Society
06.2023 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Elevated staff morale by fostering a supportive work environment and acknowledging individual achievements.
- Maintained detailed records of all shelter activities, including animal intakes, adoptions, medical treatments, and facility maintenance tasks.
Front Office Manager
True Balance Chiropractic
11.2022 - 06.2023
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
Education
AA - General Studies
NAVARRO COLLEGE
01.2021 - 05.2023
High School Diploma - undefined
MIDLOTHIAN HIGH SCHOOL
01.2016 - 01.2020
Skills
Team Management
Inter-department communication
Adaptability
Critical Thinking
Empathy
Complaint resolution
Customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Lead
Hunt's Services
12.2024 - Current
Customer Service Representative
Hunt's Services
10.2023 - 12.2024
Public Services Associate
Auburn Valley Humane Society
06.2023 - 10.2023
Front Office Manager
True Balance Chiropractic
11.2022 - 06.2023
AA - General Studies
NAVARRO COLLEGE
01.2021 - 05.2023
High School Diploma - undefined
MIDLOTHIAN HIGH SCHOOL
01.2016 - 01.2020