ELIZABETH SIMPSON
Puyallup,WA
Summary
Dedicated employee with a strong work ethic, adaptability, and excellent communication abilities. Proven ability to excel in independent work environments, eager to expand skill set, tackle challenges, and provide top-notch customer service. Rapidly acquires new proficiencies. Track record of fostering team collaboration and maintaining positive work environment.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Lead
Hunt's Services
12.2024 - Current
- Coordinated cross-functional initiatives to optimize processes, enhance efficiency, and improve overall customer experiences.
- Liaised with scheduling, marketing, and management teams to develop solutions and accomplish shared objectives.
- Streamlined onboarding and complaint procedures to improve customer and team satisfaction
Customer Service Representative
Hunt's Services
10.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized various CRM and messaging platforms to schedule appointments and address customer needs
- Collaborated with cross-functional departments to coordinate scheduling, and support dispatch operations
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Public Services Associate
Auburn Valley Humane Society
06.2023 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Elevated staff morale by fostering a supportive work environment and acknowledging individual achievements.
- Maintained detailed records of all shelter activities, including animal intakes, adoptions, medical treatments, and facility maintenance tasks.
Front Office Manager
True Balance Chiropractic
11.2022 - 06.2023
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
Education
AA - General Studies
NAVARRO COLLEGE
01.2021 - 05.2023
High School Diploma - undefined
MIDLOTHIAN HIGH SCHOOL
01.2016 - 01.2020
Skills
Team Management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Lead
Hunt's Services
12.2024 - Current
Customer Service Representative
Hunt's Services
10.2023 - 12.2024
Public Services Associate
Auburn Valley Humane Society
06.2023 - 10.2023
Front Office Manager
True Balance Chiropractic
11.2022 - 06.2023
AA - General Studies
NAVARRO COLLEGE
01.2021 - 05.2023
High School Diploma - undefined
MIDLOTHIAN HIGH SCHOOL
01.2016 - 01.2020
Similar Profiles
Austin ChaseAustin Chase
Residential Plumbing Apprentice/Install Technician at Hunt's ServicesResidential Plumbing Apprentice/Install Technician at Hunt's Services
Sidharth AjaySidharth Ajay
Warehouse Operative at Hunt's Food GroupWarehouse Operative at Hunt's Food Group
Rhyniesha WaltonRhyniesha Walton
Assistant Manager at Hunt's Hair And WigsAssistant Manager at Hunt's Hair And Wigs
Michael AustinMichael Austin
Rebar Fabricator at Nucor Rebar FabricationRebar Fabricator at Nucor Rebar Fabrication
Austin G. SpringsAustin G. Springs
National Director of Data Center IFM Operations (US & Canada) at Frontier MiningNational Director of Data Center IFM Operations (US & Canada) at Frontier Mining