Proven track record in streamlining operations and enhancing customer satisfaction at Wasserhund Brewing Company, leveraging exceptional multitasking and team collaboration skills. Expert in safety protocols and laboratory techniques, significantly contributing to research projects with a focus on quality and efficiency. Demonstrates a keen ability to handle raw materials and maintain equipment standards, ensuring over 5000 barrels of premium beer production annually.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Beer Slinger / Lead Server
Wasserhund Brewing Company
07.2023 - Current
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area and bar were prepared for seamless service transitions.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Closed out the drawer and made sure money deposits and house safe was always accurate.
Brewer
Smartmouth Brewing Company
08.2018 - 08.2023
Brewed 200+ beers in facility producing in excess of 5000 barrels per year.
Adhered to good manufacturing practices and standard operating procedures.
Checked specific gravity and pH of batches.
Assigned daily work tasks and set weekly schedules.
Read temperature, flow, and other meters as needed and documented information.
Helped managers make accurate decisions by tracking deviations from production targets with daily logs.
Research Associate
Organovo Inc
10.2016 - 04.2018
Performed and analyzed studies for external customers focused on identifying toxicity and disease of pharmaceutical compounds in the liver.
Prepared study workbooks and completed studies to analyze the effects of compounds on 3D bioprinted tissues using a panel of endpoints including ELISAs, colorimetric and luminescent assays, qPCR, and histology.
Interpreted results for evidence of toxicity and/or disease modulation; compiled data and helped develop reports for customer projects with aggressive deadlines
Laboratory Technician
Epic Sciences
04.2015 - 10.2016
Member of validation team to launch new assay from assay development to clinical trial.
Worked in CLIA lab, as well as Translational Research Lab.
Processed cancer patient blood and analyzed circulating tumor cells
Cross functionally worked with project management and software development team on deliverables and project deadlines
Revised and collaborated SOPs, change controls and deviations
Research Associate
Afraxis Inc
09.2013 - 06.2016
Sectioned and mounted rodent brain tissue
Collaboratively organized project timelines of tissues for future studies
Ran quality evaluation for prospective studies
Acquired 3D images of various neurons with an electron microscope to help evaluate treatments for neurodegenerative diseases
Training lab technicians on company SOPs.
Education
Associate of Science - Brewing Technology
University of San Diego
San Diego, CA
12.2017
Bachelor of Science - Biochemistry
Old Dominion University
Norfolk, VA
05.2013
Skills
Test Data
Work Assignments
Safety Awareness
Raw Materials Handling
Laboratory Techniques
Maintain Equipment Quality Standards Research and Analysis Data Extraction
Patient Access Technician at Children's Hospital of the Kings Daughters (CHKD)Patient Access Technician at Children's Hospital of the Kings Daughters (CHKD)