Elizabeth Sitton
Warrenton,MO
Overview
16
16
years of professional experience
Work History
Bank Branch Manager
Jonesburg State Bank
01.2024 - Current
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Implemented a system for tracking and monitoring sales activities, enabling data-driven decisions on branch performance and growth areas.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
- Collaborated with senior management to develop strategies for increasing market share and overall profitability.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
BSA Analyst
Jonesburg State Bank
01.2024 - Current
- Assisted in audits and examinations, demonstrating strong adherence to BSA/AML requirements.
- Investigated activities of institutions to enforce laws and regulations, assessing legality of transactions and operations or financial solvency.
- Built and established strong professional relationships with clients and financial institutions.
- Monitored financial transactions and immediately reported suspicious activity to authorities.
- Developed and delivered compliance training to team members and bank staff.
- Performed yearly reviews of bank policies and procedures to evaluate compliance with regulatory requirements and standards.
- Created, reviewed and analyzed customer transaction reports for purposes of satisfying Bank Secrecy and Anti-Money Laundering regulatory requirements.
- Conducted investigations and enhanced due diligence reviews of various customer types and industries.
- Facilitated communication between departments for efficient information sharing related to BSA/AML matters.
- Supported management during regulatory exams by providing requested documents as evidence of sound compliance practices.
- Contributed to the development and updating of BSA/AML policies and procedures, ensuring alignment with evolving regulatory requirements.
- Assisted with compliance exams by gathering files, records and other pertinent information for review by compliance examiners.
- Trained junior analysts, ensuring a well-informed team proficient in BSA/AML regulations.
- Reviewed and filed currency transaction reports submitted by branches within required regulatory-imposed timeframes.
IRA Specialist
Jonesburg State Bank
01.2016 - Current
- Managed high volumes of accounts, ensuring timely processing of contributions, distributions, and rollovers.
- Developed and maintained strong relationships with clients through excellent communication and personalized service.
- Expertly navigated complex tax regulations to ensure compliance in all IRA transactions.
- Educated clients on the benefits of various IRA types, assisting them in making informed decisions about their retirement savings options.
- Enhanced client satisfaction by providing efficient and accurate IRA services.
- Played an integral role in annual audits by gathering necessary documentation and responding promptly to requests.
- Streamlined IRA account management processes for improved efficiency and reduced errors.
Bank Teller Supervisor
Jonesburg State Bank
01.2016 - 01.2024
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
- Counted cash drawers and made bank deposits.
- Ensured high-quality customer service by regularly evaluating employee performance and providing constructive feedback for improvement.
- Streamlined communication between departments by organizing regular meetings to discuss operational updates and challenges.
- Facilitated smooth transitions during periods of staffing changes by overseeing thorough training for new hires and temporary staff members.
- Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Maintained a secure work environment by enforcing safety protocols and conducting regular audits of vaults, cash drawers, and security systems.
- Examined tellers' reports of daily transactions for accuracy.
- Promoted bank's products and services by consistently cross-selling to customers.
Bank Teller
Jonesburg State Bank
08.2008 - 01.2016
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Counted, verified and handled bank deposits and armored car transactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Associate of Arts - Business Administration
Sanford Brown College
St Peters, MO08-2004
Timeline
Bank Branch Manager
Jonesburg State Bank
01.2024 - Current
BSA Analyst
Jonesburg State Bank
01.2024 - Current
IRA Specialist
Jonesburg State Bank
01.2016 - Current
Bank Teller Supervisor
Jonesburg State Bank
01.2016 - 01.2024
Bank Teller
Jonesburg State Bank
08.2008 - 01.2016
Associate of Arts - Business Administration
Sanford Brown College
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