- Sharing travel tips, recommendations, and insights with fellow enthusiasts.
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
- Backpacking and Hiking
- Documenting and sharing travel experiences.
- Adventure Travel
- Creative Writing
- I participate in low-impact exercises to strengthen core muscles.
- Enjoy participating in pilates for overall physical and mental well-being.
- Passionate about balancing physical health with mental and emotional wellness.
- Camping
- Running
Hi, I’m
Elizabeth Smith
Raleigh,NC
Summary
A dynamic professional with a proven track record at Wye Hill Hospitality, I excel in customer service and business administration. Leveraging strong multitasking and team collaboration skills, I've significantly enhanced guest relations and operational efficiency. My approach combines exceptional professionalism with effective decision-making, driving notable improvements in service quality and customer satisfaction.
Overview
8
years of professional experience
Work History
Wye Hill Hospitality
Waitress
08.2022 - Current
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing up to 14 tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts of upward to 350 plus guests.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Wye Hill Hospitality
Restaurant Manager
06.2023 - 10.2024
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully trained, and supervised a staff of 15+ individuals.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted quarterly performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
SME Business
Receptionist
10.2021 - 08.2022
Job overview
- Greeted incoming visitors and roughly 100+ clients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing daily clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information daily with discretion while maintaining strict confidentiality standards.
Mojoes Burger Joint
Waitress
09.2020 - 10.2021
Job overview
- Collaborated with a team of 20+ members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins using the ‘2 bite check’ policy to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
RK&K Engineering Services
Project Assistant
03.2019 - 03.2020
Job overview
- Completed at least 3 tasks simultaneously to optimize project completion.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
- Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
- Contributed to successful project outcomes by providing comprehensive administrative support to the team.
- Contributed to positive team environment by recognizing and addressing team members' concerns and feedback.
- Learned engineering software services to assist in completing blueprints of projects.
- Started leading roughly 10 coworkers during 'Wellness Wednesday's' to boost team morale.
Lush Fresh Handmade Cosmetics
Sales Associate
09.2018 - 03.2019
Job overview
- Organized 15+ racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Goodwood Estate
Marketing Assistant
03.2018 - 07.2018
Job overview
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date
- Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Supported cross-functional teams in execution of roughly 3 integrated marketing campaigns, amplifying overall impact and reach.
- Gathered customer feedback through surveys and social media interactions, guiding improvements in product offerings and service.
- Managed website content updates daily, keeping information fresh and relevant for users.
Luckes
Barista
01.2018 - 04.2018
Job overview
- Maintained a clean and organized workspace of about 10 employees for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting 50+ guests daily with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
SOL Design
Marketing Assistant
10.2016 - 12.2017
Job overview
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
- Streamlined marketing processes, optimizing efficiency through use of project management tools and software.
- Monitored competitor activity, staying ahead of industry trends and identifying opportunities for growth.
- Collaborated with graphic designers to produce visually appealing marketing collateral that captured brand's essence.
Education
Georgia State University, Atlanta, GA
No Degree from Communications
05.2016
University Overview
- Hope Scholarship Recipient
- Dean's List 2016
- Awarded 3rd in Speech Contest
Starrs Mill High School, Peachtree City, GA
High School Diploma
05-2014
University Overview
- 4.0 GPA
- Extracurricular Activities: volleyball & cross country
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Decision-making
- Verbal and written communication
- Relationship building
- Conflict resolution
- Business administration
- Expectation setting
- Exceptional professionalism
- Guest relations
- Event preparation
Accomplishments
- Achieved Beer Club members through effectively creating business cards with QR code for Wye Hill Hospitality.
- Increased satisfaction of guests by leading tours of the restaurant for private events.
- Won employee of the month as a waitress.
Interests
Timeline
Restaurant Manager
Wye Hill Hospitality
06.2023 - 10.2024
Waitress
Wye Hill Hospitality
08.2022 - Current
Receptionist
SME Business
10.2021 - 08.2022
Waitress
Mojoes Burger Joint
09.2020 - 10.2021
Project Assistant
RK&K Engineering Services
03.2019 - 03.2020
Sales Associate
Lush Fresh Handmade Cosmetics
09.2018 - 03.2019
Marketing Assistant
Goodwood Estate
03.2018 - 07.2018
Barista
Luckes
01.2018 - 04.2018
Marketing Assistant
SOL Design
10.2016 - 12.2017
Georgia State University
No Degree from Communications
Starrs Mill High School
High School Diploma
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