ELIZABETH SMITH

Understands store-specific barriers to growth and ensures partners are focused on top priorities to deliver the Starbucks Experience

Has a plan in place to prioritize the right work and achieve established goals

Leading through Our Mission while effectively collaborating and communicating information

Develops partners by working to build capability ensuring operational standards are delivered in the store

Empowers the team to establish role clarity and a decision making structure that enables them to effectively deliver results

Regularly assesses current and future staffing needs to create effective plans that grow the business and support partners

Ensures deployment systems and processes are in place to support teams

Develops partners to be their best while holding them accountable

Ensure inventory accuracy to have the right products and quantity to grow sales and minimize waste

Ensures cleanliness and food safety systems are used to keep the store clean, safe and ready

Leads in executing the store plan and ensures the team is working together to create the Starbucks experience

Adapts to unexpected changes and remains professional while using resources to respond to customer and partner needs

• Ensure the efficient and smooth day-to-day operation of a busy steak house restaurant
• Manage the restaurant's general administrative activities: Financial (invoicing, reconciling, adjusting, cash handling, and recordkeeping); Payroll (timekeeping, sick leave benefits, and preparation); Documentation (reports, recordkeeping, correspondence, etc.); and all typical routine office duties.

• Managed the daily operations of a busy, corporate-owned franchise with major emphasis on Human Resources management
• Supervised and directed over 70 employees
• Maintained a clean, safe, and secure environment for employees and customers
• Enforced compliance with company policies and procedures, state/federal regulations, and the Alcoholic Beverage Commission
• Recruited, selected, and evaluated employees
• Conducted New Hire Orientation and communicated job expectations
• Supervised 10 lead personnel/trainers
• Ensured all new hires were well trained in their respective job functions
• Kept trainers apprised of new developments for implementation into training program as appropriate
• Monitored, appraised, and documented employee job performance
• Recommended promotions
• Coached, counseled, and disciplined employees, as necessary
• Followed specific steps in the company's Disciplinary Process to remediate or terminate employment
• Implemented productivity, quality, and customer-service standards; resolved customer concerns/problems; identified improvements and implemented change when appropriate
• Developed and coordinated weekly employee schedules
• Maximized bar profitability by ensuring portion control and monitoring accuracy of charges
• Conducted nightly inventory for alcohol products and weekly inventory for all food and supplies
• Input inventory, weekly P&L, and labor needs projections.