Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Smith

Elizabeth Smith

Fort Worth,TX

Summary

Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.

Overview

21
21
years of professional experience

Work History

Office Manager /Accounts Payable Clerk

Sunshine Plumbing LLC
Fort Worth , TX
04.2021 - Current
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Developed and implemented office policies and procedures.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Processed payroll accurately ensuring all employees were paid on time.

Front Office Secretary

Brewer High School
Fort Worth , TX
08.2015 - 12.2021
  • Maintained front desk to provide positive first impression.
  • Maintained an organized filing system of paper and electronic documents, ensuring easy access to all records.
  • Completed data entry tasks quickly and accurately using various software programs including Microsoft Office Suite.

Customer Service Rep /Account Assistant

RPM
Fort Worth , TX
04.2006 - 06.2008
  • Increased customer satisfaction by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Office Manager

J & D Plumbing LLC
Fort Worth, TX
01.2003 - 12.2004
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Processed payments and updated accounts to reflect balance changes.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.

Education

High School Diploma -

Arlington Heights High School
Fort Worth, TX
05-1996

Skills

  • Staff Hiring
  • Inventory Control
  • Operations Management
  • Expense Reporting
  • Customer Service
  • Administrative Support
  • Bookkeeping
  • Billing
  • Payroll and Budgeting
  • Scheduling

Timeline

Office Manager /Accounts Payable Clerk

Sunshine Plumbing LLC
04.2021 - Current

Front Office Secretary

Brewer High School
08.2015 - 12.2021

Customer Service Rep /Account Assistant

RPM
04.2006 - 06.2008

Office Manager

J & D Plumbing LLC
01.2003 - 12.2004

High School Diploma -

Arlington Heights High School

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Elizabeth Smith