Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Smith

Summary

Reliable and upbeat worker successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Gift Associate

Bucees
11.2022 - 04.2024
  • Contributed to achieving sales targets by up-selling and cross-selling relevant products to customers.
  • Assisted in the creation of visually appealing merchandise displays, attracting customer attention and boosting sales.
  • Efficiently assisted with special orders and customizations, ensuring prompt delivery of unique gifts that delighted customers.
  • Maintained open communication lines with vendors to ensure timely delivery of orders as requested by customers.
  • Increased customer loyalty by providing expert advice on gift selection, taking into account factors such as recipient''s age, interests, and occasion.
  • Implemented creative merchandising strategies that showcased unique gift items while maximizing available floor space for ease of movement within the store.
  • Collaborated with team members to maintain a well-stocked, organized, and clean store environment for optimal customer experience.
  • Managed inventory levels effectively through regular cycle counts, reducing discrepancies and improving stock availability.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Trained new employees on receiving procedures, improving overall team performance.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
  • Enhanced warehouse organization by categorizing items according to size, weight, or type for efficient storage and retrieval processes.
  • Ensured timely processing of incoming shipments to minimize stock shortages and improve customer satisfaction.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.

Carwash Salesman

Mister Car Wash
10.2022 - 11.2022
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
  • Maximized profits through effective negotiation tactics during the closing process.
  • Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
  • Boosted sales revenue by consistently meeting and exceeding sales targets.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Promoted and up-sold products and services to meet needs of customers.

Personal Shopper

Sam's Club
01.2022 - 10.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Loaded and unloaded orders at customer's homes or locations.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.

Ticket Taker

Houston Renaissance Faire
08.2021 - 11.2021
  • Enhanced customer experience by providing friendly and efficient ticket-taking services.
  • Contributed to venue security by identifying counterfeit tickets and reporting suspicious behavior.
  • Maintained accurate records of attendance by diligently scanning tickets at the entrance.
  • Received consistently positive feedback from supervisors for punctuality, professionalism, and commitment to quality service delivery within the role of Ticket Taker.
  • Assisted in resolving patron issues, demonstrating excellent problem-solving skills and professionalism.
  • Ensured guest satisfaction with prompt assistance in navigating the venue or addressing concerns regarding their tickets.
  • Implemented crowd control measures during high-traffic events, maintaining a safe and orderly environment.
  • Adhered strictly to safety protocols at all times, contributing to a secure environment for both staff and attendees.
  • Demonstrated strong attention to detail while verifying guest identification, preventing unauthorized access to events.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.

Bookseller

Good Books In The Woods
07.2021 - 11.2021
  • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
  • Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
  • Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
  • Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
  • Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.
  • Restocked shelves and kept store displays attractive and organized to drive sales.
  • Processed payments and returns on company POS system using proper cash-handling procedures.
  • Processed incoming shipments efficiently, ensuring timely stocking of new releases and replenishment of bestsellers.

Food Service Worker

Chipotle
04.2021 - 07.2021
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Learned other teammates' work tasks to train as backup.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.

Food Service Worker

McDonald's
09.2020 - 04.2021
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Barista

Dunkin'
05.2017 - 08.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.

Education

High School Diploma -

Willis High School
Willis, TX
05.2021

Skills

  • Patience and composure
  • Reliability and punctuality
  • Communication abilities
  • Greeting customers
  • Handling Complaints
  • Stock replenishment
  • Cash Handling
  • Excellent Written and Verbal Communication
  • Merchandising and Display
  • POS Software
  • Shipping and receiving
  • Forklift Certification

Certification

  • TABC

Timeline

Gift Associate

Bucees
11.2022 - 04.2024

Carwash Salesman

Mister Car Wash
10.2022 - 11.2022

Personal Shopper

Sam's Club
01.2022 - 10.2022

Ticket Taker

Houston Renaissance Faire
08.2021 - 11.2021

Bookseller

Good Books In The Woods
07.2021 - 11.2021

Food Service Worker

Chipotle
04.2021 - 07.2021

Food Service Worker

McDonald's
09.2020 - 04.2021

Barista

Dunkin'
05.2017 - 08.2020

High School Diploma -

Willis High School

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Elizabeth Smith