Summary
Overview
Work History
Education
Skills
Timeline
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ELIZABETH SMITH

Colorado Springs,CO

Summary

Adaptable Customer Service Specialist dedicated to providing first-rate attention to company needs. Versed in quickly and accurately answering questions and offering information. Delivers dynamic service and fosters positive relationships with clients and coworkers.

Overview

17
17
years of professional experience

Work History

Customer Service Specialist

AdaptHealth
08.2023 - Current
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Located errors and promptly refiled rejected claims.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.

Front Desk Supervisor

Soul Community Planet
09.2022 - 08.2023
  • Managed customer complaints and rectified issues to complete satisfaction
  • Facilitated successful front desk operations for high-volume hotel
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue
  • Completed financial audits on scheduled basis
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods
  • Arranged special accommodations for guests to enhance visitor experiences
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue
  • Maintained important files, running reports and delivering updates on occupancy and revenue
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.

Billing Specialist

Spectrum
08.2021 - 06.2022
  • Inbound & outbound call handling
  • Handle an average of 50+ customer interactions per day
  • Complaint handling and issue resolution
  • Order entry and processing
  • Discuss billing issues and offering possible resolutions
  • Proficient in conferencing via video and audio platforms such as webex, zoom and Skype
  • Customer service excellence.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.

Night Auditor

Hilton Home2 Suites
11.2020 - 07.2021
  • Logged wake-up call requests and set up automatic rings in system
  • Performed nightly updates to room charges and rates
  • Completed late check-ins and directed guests to rooms and facilities
  • Balanced hotel accounts and resolved discrepancies
  • Trained and mentored staff on procedures, service standards and productivity strategies
  • Ran daily, weekly and monthly reports to close day and meet objectives
  • Monitored facility security for guest and personnel safety
  • Reviewed account information and charges with guests during check-out
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews
  • Performed balance procedures for hotel accounts and resolved discrepancies.

Front Desk Agent

Hilton Garden Inn Hotel
06.2013 - 11.2020
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management
  • Responded to inquiries and room requests made online, by phone and via email
  • Stayed current on local attractions and special events to help guests with entertainment options
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Posted charges, updated accounts and issued bills to departing guests
  • Supervised daily operations of hotel front desk in absence of manager.

Reservation Specialist

Hilton Worldwide HRCC
01.2008 - 02.2009
  • Helped customers make right accommodations to fit their needs, including suggesting different amenities and packages for their own individual circumstances
  • Resolved various issues and discrepancies for customers
  • Helped drive sales goals and achieve monthly quotas
  • Educated customers about the brand to incite excitement about company's mission and values
  • Created and maintained an organized database to develop promotional sales
  • Promotional sales
  • Researched and resolved customer issues.
  • Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.

Education

High School Diploma -

March Mountain High School
Moreno Valley, CA
06.2005

Skills

  • Retail sales
  • Receptionist
  • Cash Handling (10 years)
  • Scheduling
  • Marketing
  • Outlook
  • Sales
  • Training
  • POS
  • Organizational Skills
  • Powerpoint
  • Microsoft Excel
  • Administrative Experience
  • Night Audit
  • Auditing
  • Accounting
  • Billing
  • Account Reconciliation
  • Bookkeeping
  • Computer literacy
  • Communication skills
  • Time management
  • First Aid Skills - Proficient
  • Denial Management
  • Medicare and Medicaid process
  • Insurance Billing
  • Medicaid and Medicare Knowledge
  • Medical Terminology
  • Claims review

Timeline

Customer Service Specialist

AdaptHealth
08.2023 - Current

Front Desk Supervisor

Soul Community Planet
09.2022 - 08.2023

Billing Specialist

Spectrum
08.2021 - 06.2022

Night Auditor

Hilton Home2 Suites
11.2020 - 07.2021

Front Desk Agent

Hilton Garden Inn Hotel
06.2013 - 11.2020

Reservation Specialist

Hilton Worldwide HRCC
01.2008 - 02.2009

High School Diploma -

March Mountain High School

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ELIZABETH SMITH