Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Smith

Eastman,GA

Summary

Passionate counselor dedicated to improving lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Substance Abuse Counselor Ccit

Southeast Ga Treatment Center
02.2022 - Current
  • Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
  • Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
  • Supported aftercare planning for continued recovery after treatment.
  • Developed individual treatment goals based on history and diagnosis.
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.

Client Support Worker

Abundant Life
12.2021 - 04.2022
  • Collaborated with cross-functional teams to optimize resources and ensure seamless service delivery to clients.
  • Established trust with clients by maintaining confidentiality and ensuring data privacy.
  • Maintained accurate records of client interactions, enabling better tracking of issues and resolution times.
  • Developed strong relationships with clients through consistent follow-ups on outstanding issues or concerns.
  • Actively participated in team meetings, sharing knowledge, insights, and best practices for efficient problem solving.

Customer Service Representative

Circle K
08.2018 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

No Degree - Substance Abuse Counselor

Ashley Harrison
Dublin, GA
07.2025

High School Diploma -

Telfair County High School
Mcrae, GA
05.2002

Skills

  • Case Management
  • Clinical Documentation
  • Relapse Prevention
  • Client Confidentiality
  • Motivational Interviewing
  • Intervention Planning
  • Goal Setting

Timeline

Substance Abuse Counselor Ccit

Southeast Ga Treatment Center
02.2022 - Current

Client Support Worker

Abundant Life
12.2021 - 04.2022

Customer Service Representative

Circle K
08.2018 - 01.2022

No Degree - Substance Abuse Counselor

Ashley Harrison

High School Diploma -

Telfair County High School

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Elizabeth Smith