Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Smith

Boulder,CO

Summary

Proven to enhance customer satisfaction and team efficiency, my tenure at Avery Brewing honed multitasking proficiency and customer service excellence. Spearheading a table rotation system improved service quality, demonstrating my ability to lead and collaborate effectively. Achievements include consistently meeting sales targets and fostering community among patrons, showcasing my blend of hard and soft skills. High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations. Customer-savvy Avery Brewing accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.

Overview

9
9
years of professional experience

Work History

Host/Server

Avery Brewing
08.2022 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Developed rapport with regular patrons to foster sense of community within establishment.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Provided patrons with estimated waiting times during peak service hours.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Customer Service/Fulfillment Cashier

Hazel's Beverage World
06.2019 - 01.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Lead Coordinator

Lead Connect 365
12.2017 - 04.2019
  • Generated appointments up to 10 per day for Real Estate customers.
  • Entered data into SalesForce.

Key Holder/Sales Lead Key Holder

Dress District
02.2016 - 09.2018
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising 5 plus staff members.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.

Staff Member

Louisville Recreation and Senior Center
07.2015 - 07.2018
  • Established positive relationships with 75 - 100 customers and their children.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Participated in team-building activities to foster teamwork and collaboration.
  • Ensured all the children were supervised, safe and secure.
  • Fast paced, fun environment.

Education

High School Diploma -

Monarch High School
Louisville, CO
05.2016

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management

Timeline

Host/Server

Avery Brewing
08.2022 - Current

Customer Service/Fulfillment Cashier

Hazel's Beverage World
06.2019 - 01.2021

Lead Coordinator

Lead Connect 365
12.2017 - 04.2019

Key Holder/Sales Lead Key Holder

Dress District
02.2016 - 09.2018

Staff Member

Louisville Recreation and Senior Center
07.2015 - 07.2018

High School Diploma -

Monarch High School

Similar Profiles

CREATE PROFILE
Elizabeth Smith