Elizabeth Smith
New Haven
Summary
Dynamic and compassionate PCA with a proven track record at GTI INDEPENDENCE, enhancing patient wellbeing through expert dementia care and emotional support. Excelled in creating safe environments and fostering family communication, demonstrating exceptional active listening and personal hygiene assistance. Achieved significant improvements in patient comfort and independence, underscoring a commitment to patient-focused care.
Professional personal care assistant with strong track record in client care and support. Known for delivering high-quality care and adapting to individual client needs. Focused on collaborative teamwork and achieving positive outcomes, consistently dependable, and flexible in dynamic environments. Proficient in personal hygiene assistance and mobility support, with caring and empathetic approach.
Overview
20
20
years of professional experience
Work History
PCA
GTI INDEPENDENCE
01.2023 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Supported needs of [Number]+ residents under long-term care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Warehouse Packer
Amazon
11.2023 - 06.2024
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Added packed boxes to conveyor belts for movement to shipping stations.
Manager
Burger King
01.2022 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Shift Manager
McDonald's Restaurant
02.2021 - 07.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Manager Scheduler
City Care
03.2016 - 06.2022
- Set schedules for [Number] staff by planning and designating shifts and hours.
- Championed the adoption of agile methodologies for scheduling, increasing project flexibility and responsiveness to changing demands.
- Reinforced company-wide adherence to established procedures by conducting regular audits of scheduling practices across departments.
- Monitored progress against set goals regularly, making adjustments as needed to maintain alignment with overall objectives.
- Evaluated scheduling risks and implemented mitigation strategies to prevent delays and disruptions.
- Developed comprehensive training programs for new schedulers, enhancing their skills and reducing onboarding time.
- Continuously updated schedules based on changing business requirements or unforeseen circumstances to minimize adverse effects on project outcomes.
PCA
Private Client
03.2005 - 11.2015
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
High School Diploma -
Career High School
New Haven, CT06-2001
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Compassionate care
- Meal preparation
- Emergency response
- Diabetes management
- Daily living assistance
- Medication reminders
- Family support
- Range of motion exercises
- Feeding assistance
- ADL support
- Patient positioning
- Wound care
- Healthy meal preparation
- Active listening
- Patient assistance
- Restocking supplies
- Bed preparation
- Calm under stress
- Time management
- Care monitoring
- Empathy and compassionate care
- Patient-focused care
- Personal care aide (PCA)
- Light housekeeping
- Room cleaning and restocking
- Heavy lifting
- Companionship and emotional support
- Family communication
Languages
Spanish
Limited Working
Timeline
Warehouse Packer
Amazon
11.2023 - 06.2024
PCA
GTI INDEPENDENCE
01.2023 - Current
Manager
Burger King
01.2022 - 07.2023
Shift Manager
McDonald's Restaurant
02.2021 - 07.2022
Manager Scheduler
City Care
03.2016 - 06.2022
PCA
Private Client
03.2005 - 11.2015
High School Diploma -
Career High School
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