Summary
Overview
Work History
Education
Skills
References
Timeline
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Elizabeth Smith

Urbana

Summary

Dynamic Automotive Service Advisor with proven expertise at Penske Vehicle Services, excelling in repair cost estimation and customer relations. Adept at resolving complaints and ensuring safety compliance, I foster positive customer experiences and enhance service efficiency through effective communication and problem-solving skills. Committed to delivering exceptional service and satisfaction. Poised individual with well-developed skills resulting from a career spanning many years working as a Service Advisor. Decisive multi-tasker with the drive to take on new opportunities, with great organization. Great problem solver with a strong background as a qualified professional. Knowledgeable about different automotive systems, parts, and typical problems. Brings proven abilities in locating sources of faults, and completing quality repairs.

Overview

7
7
years of professional experience

Work History

Automotive Service Advisor

Penske Vehicle Services
Anna
04.2021 - Current
  • Resolved customer complaints promptly in a professional manner while adhering to company policies.
  • Ensured that all safety regulations were strictly followed during automotive servicing activities.
  • Followed up with customers after service visits to confirm satisfaction with completed work.
  • Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
  • Processed customer payments for parts and labor charges using a point-of-sale system.
  • Provided estimates of repair costs to customers and discussed options with them.
  • Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
  • Greeted customers, identified their needs and provided advice on automotive services.
  • Monitored work progress to ensure timely completion of services within specified timeframes.

Customer Service Representative

AutoZone
Sidney
06.2018 - 04.2021
  • Answered customer inquiries via phone, email, and chat.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Provided accurate information about products and services to customers.
  • Developed positive relationships with customers through friendly interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

Auto Collision Certification -

Ohio Hi Point Career Center
Bellefontaine
05-2018

High School Diploma -

Riverside Local Schools
De Graff, OH
05-2018

Skills

  • Repair cost estimation
  • Point-of-sale processing
  • Safety compliance
  • Service scheduling
  • Customer follow-up
  • Communication skills
  • Problem solving
  • Conflict resolution
  • Time management
  • Team collaboration
  • Customer relations
  • Customer service
  • Technical knowledge
  • Relationship building
  • Estimate preparation
  • Customer relationship management
  • Service advising
  • Complaint handling

References

References available upon request.

Timeline

Automotive Service Advisor

Penske Vehicle Services
04.2021 - Current

Customer Service Representative

AutoZone
06.2018 - 04.2021

Auto Collision Certification -

Ohio Hi Point Career Center

High School Diploma -

Riverside Local Schools

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Elizabeth Smith