Elizabeth Smith

· Develop and motivate teams to promote financial success, enhance community engagement and improve resident satisfaction.

· Collaborate with leadership team, including Vice President and Director of Maintenance to ensure properties are well-maintained, warrant positive team performance and create new marketing strategies.

· Prepare and present quarterly reports on property performance, financial metrics and market trends for ownership.

· Foster positive relationships with tenants and address their concerns promptly.

· Manage budgets to meet financial targets.

· Work closely with the accounting team to review monthly finances and capital projects.

· Process payroll and commission reports.

· Analyze property reports including projections, variance, eviction, conversion and closing ratios, CM team meeting notes and monthly schedules.

· Send and review monthly resident surveys to enhance the resident experience.

· Mentor and develop high-potential employees for leadership roles through career development plans.

· Managed a team of 6 that oversee 314 residential homes.

· Maximized rental income while minimizing expenses through effective planning and control.

· Increased NOI year over year and maintained high resident retention year over year.

· Worked closely with maintenance staff to complete timely repairs and community enhancements.

· Aided upper-level leaders by completing annual property budgets, weekly budget projection reports, accounting month end and presenting quarterly property walk agendas for executive review.

· Hired and trained all staff onsite.

· Implemented and enforced policies and procedures to maintain properties to the highest standards.

· Community Manager Mentor-Trained and developed Community Managers new to the company.

· Collected rental payments from residents and kept meticulous records of delinquent accounts.

· Met with residents to gather information and develop effective solutions.

· Created monthly marketing strategies to increase occupancy and incorporate the local community.

· Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

· Inspected buildings, vacant homes and common areas regularly to identify repairs and improve aesthetics.