ELIZABETH SMITH
Savannah,GA
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Familiar with MS Office,proficient in medical terminology, electronic health records, and patient care coordination. Organized and dependable candidate equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Committed to providing personalized service and quality patient care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Gastro Surgery Scheduler
Children's of Alabama Hospital
01.2022 - 02.2026
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
Surgery Scheduler Pain Medicine
Ortho Alabama Sports and Spine Medicine
03.2020 - 05.2022
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Updated daily operating room calendars with accurate appointment schedules.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Checked patients in and out and collected payments.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Streamlined operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
- Developed relationships with referring physicians'' offices, fostering strong communication channels that benefitted both parties in coordinating patient care.
- Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
- Assisted with the coordination of post-operative care plans, facilitating smooth transitions for patients during recovery periods.
- Streamlined insurance verification processes, ensuring all procedures were approved and properly documented.
- Assisted with medical coding and billing tasks.
- Answered phone calls and messages for 7-physician pain medical facility, scheduling appointments, and handling patient inquiries.
Surgery Scheduling Coordinator
Brookwood Medical Center
03.2011 - 02.2020
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
CERTIFIED MEDICAL ADMINISTARTIVE ASSISTANT - Business Administration
04-2021
Billing And Coding Certification
10-2012
Skills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Flexible schedule
- Patient eligibility requirements
- Maintaining confidentiality
- Office coordination
- Documentation and recordkeeping
- Scheduling tests and procedures
- Verifying insurance
- Checking in patients
- Insurance verification
- Insurance pre-certifications
- Pre-authorization management
- BLS certified
Certification
- CMAA - Certified Medical Administrative Assistant
Languages
English
Native or Bilingual
Timeline
Gastro Surgery Scheduler - Children's of Alabama Hospital
01.2022 - 02.2026
Surgery Scheduler Pain Medicine - Ortho Alabama Sports and Spine Medicine
03.2020 - 05.2022
Surgery Scheduling Coordinator - Brookwood Medical Center
03.2011 - 02.2020
Jefferson State Community College - CERTIFIED MEDICAL ADMINISTARTIVE ASSISTANT, Business Administration
Herzing University - , Billing And Coding Certification
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