Elizabeth Smith
Little Rock,AR
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2023
2023
years of professional experience
Work History
Patient liaison/Front Desk
Lotus Luxe Med Spa
- Results-driven skincare professional with a passion for promoting skin health and beauty.
- Welcomed patients upon arrival, ensuring a friendly and professional atmosphere.
- Scheduled and confirmed appointments, maximizing clinic efficiency and patient satisfaction.
- Managed patient inquiries via phone and in-person, providing accurate information and support.
- Assisted patients in completing necessary paperwork and documentation for services.
- Educated patients on available treatments and services, promoting informed decision-making.
- Coordinated with medical staff to ensure seamless patient care and service delivery.
- Extensive knowledge of ZO products and protocols, specializing in analyzing skin conditions.
- Proven track record of achieving sales targets and building lasting client relationships.
- Exceptional communication skills to educate clients on ZO skin care solutions.
- Ability to recommend personalized skincare regimens based on individual skin needs.
- Committed to staying abreast of industry trends and continuously enhancing experience in advanced skincare technologies.
- Assisted injector with room and procedure preparation following all sterile guidelines.
Leasing Consultant
Richardson Properties
01.2022 - 01.2023
- 501-758-2441 ext. 115 Shelley Ellis
- Managed tenant inquiries, providing prompt responses to ensure high levels of customer satisfaction.
- Coordinated property tours, showcasing available units and answering questions to assist potential renters.
- Maintained accurate records of lease agreements and tenant information to streamline administrative tasks.
- Conducted regular property inspections to identify maintenance issues and ensure optimal living conditions.
- Developed strong relationships with residents, addressing concerns and fostering a sense of community.
- Assisted in the preparation of lease documents and ensured compliance with company policies and regulations.
Branch Manager
Labor Finders
01.2021 - 01.2022
- 501-835-6464 Laura Brown
- Managed a team of staffing specialists, ensuring alignment with client labor requirements and operational goals.
- Conducted regular performance evaluations for staff, fostering professional development and optimizing team dynamics.
- Developed and executed recruitment strategies to attract top talent, significantly reducing time-to-hire metrics.
- Monitored branch compliance with industry regulations, maintaining high standards of operational integrity.
- Coordinated training programs for new hires, effectively onboarding employees and enhancing team performance.
- Established strong client relationships, resulting in increased repeat business and referrals.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Branch Manager
Command Center/HireQuest Direct
05.2018 - 07.2020
- I am responsible for meeting all staffing/labor requirements requested by all clients with a staff of 25-200 field team members
- Oversee the daily operations of a team of 3-7 staffing specialists
- Create long term strategies to maintain sales goals and overall branch revenue/operating budget
- Oversee financial reporting
- Recruitment, selection/job placement, development, and training.
- Process weekly invoicing for all branch revenue
- Direct sales
- Collections
- Phone customer service
- Organize and maintain employee onboarding and new hires
- Responsible for I-9 verification and E-verify compliance
- OSHA Compliant
- Analyzed sales data to identify trends, adjusting tactics to meet evolving market demands and client needs.
- Facilitated effective communication between field team members and clients to enhance service delivery.
- Conducted market research to inform strategic planning and drive branch growth initiatives.
Customer Service Coordinator/Key Holder
Marshalls
02.2017 - 05.2018
- Oversee team of associates, ensuring prompt and courteous customer service. Address customer concerns and issues promptly, and coordinate employee schedules and breaks.
- Trained and mentored new associates, enhancing team performance and customer service skills.
- Managed cash handling processes, ensuring accuracy and accountability during transactions.
- Resolved customer inquiries and complaints efficiently, maintaining high levels of customer satisfaction.
- Implemented promotional displays and merchandising strategies to enhance product visibility and sales.
- Ensured cleanliness and organization of the sales floor, creating an inviting shopping experience for customers.
Assistant Manager
Tropical Smoothie (Chenal)
01.2016 - 02.2017
- I was responsible for creating weekly schedules, process invoices, purchasing and managing inventory, maintain food temperatures as well as maintaining effective leadership and communication.
- Detail oriented
- Encourage and demonstrate critical thinking
- Influence, lead, and delegating abilities
- Assisted in managing daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new team members, enhancing service quality and operational efficiency.
- Conducted regular inventory checks to maintain stock levels and minimize waste.
- Managed cash handling procedures, ensuring accuracy and accountability during shifts.
- Developed and maintained strong relationships with customers, fostering loyalty.
- Supported budgeting and financial reporting efforts to track store performance.
- Collaborated with management to identify process improvements and enhance efficiency.
- Utilized point-of-sale systems effectively to streamline transactions and manage inventory.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Shift Manager
Tropical Smoothie (Benton/Bryant)
01.2015 - 01.2016
- Responsible for employees while on shift, maintain proper food temperatures, provide quality service as quickly as possible.
- Cashier
- Cash drawer handling
- Inventory
- Serve safe certified
- Food handling certification
- Managed inventory levels, conducting regular checks to minimize waste and optimize stock availability.
- Supervised daily operations of the shift, ensuring adherence to company policies and standards.
- Monitored food preparation and handling to ensure compliance with health and safety regulations.
- Maintained cleanliness and organization of the work area, creating a welcoming environment for customers.
- Resolved customer complaints efficiently, ensuring customer satisfaction and retention.
Seasonal Associate
Walmart
01.2014 - 10.2014
- As a garden center sales associate I was responsible for distributing freight, assisting guests, and cashiering.
- Assisted customers in locating products and provided information on features and benefits.
- Operated cash register and processed transactions accurately, ensuring accountability.
- Maintained cleanliness and organization of the sales floor to enhance customer experience.
- Collaborated with team members to ensure efficient stock replenishment and merchandising.
- Engaged with customers to understand their needs and provide tailored recommendations.
- Executed promotional displays to boost product visibility and drive sales.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Monitored product expiration dates to minimize waste and ensure quality.
- Assisted in the preparation and execution of seasonal sales events and promotions.
- Provided guidance to customers on store layout and product locations for a seamless shopping experience.
Office Manager
UALR
08.2013 - 01.2014
- Maintain office responsibilities, schedule appointments, assign and delegate tasks.
- Excellent customer service
- Problem solving
- Phone customer service
- Microsoft Office
- Computer Skills
- Academic Advising
- Scheduled and coordinated meetings, ensuring all necessary materials and resources were prepared in advance.
- Managed front desk operations, greeting visitors and directing them to appropriate departments.
- Handled incoming and outgoing mail, ensuring timely distribution to relevant personnel.
- Maintained office equipment and supplies, coordinating repairs and replacements as needed.
- Coordinated office events and activities, promoting team building and employee engagement.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
Culinary
University of Arkansas At Pulaski Tech
01.2018
Sociology
UALR
01.2015
Skills
- Office management
- Customer service
- Critical thinking
- Problem-solving
- Multitasking and organization
- Team collaboration
- Team leadership
- Verbal and written communication
- HIPAA compliance
- Money handling
- Records maintenance
- Process improvement
- Problem-solving abilities
- Calm and effective under pressure
- Data entry proficiency
- Appointment scheduling
- Assertiveness
- Healthcare
ACTIVITIES
Volunteered with CASA Court Appointed Special Advocates 2012-2016 Member of the North Little Rock Chamber of Commerce Member of ABC Associated Builders and Contractors of Arkansas Serve-safe certified CPP – Certified
Timeline
Leasing Consultant
Richardson Properties
01.2022 - 01.2023
Branch Manager
Labor Finders
01.2021 - 01.2022
Branch Manager
Command Center/HireQuest Direct
05.2018 - 07.2020
Customer Service Coordinator/Key Holder
Marshalls
02.2017 - 05.2018
Assistant Manager
Tropical Smoothie (Chenal)
01.2016 - 02.2017
Shift Manager
Tropical Smoothie (Benton/Bryant)
01.2015 - 01.2016
Seasonal Associate
Walmart
01.2014 - 10.2014
Office Manager
UALR
08.2013 - 01.2014
Sociology
UALR
Patient liaison/Front Desk
Lotus Luxe Med Spa
Culinary
University of Arkansas At Pulaski Tech