Elizabeth Smith
Tempe,AZ
Summary
Highly motivated individual looking for a full time position with an established company in Arizona Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Color Guard Technician
Peoria Unified School District
Peoria, USA
07.2025 - Current
- Exhibited leadership by guiding team members in collaborative projects
- Plan and organize instructional content while meeting deadlines and schedules
- Communicated expectations and progress to parents, students, and staff to foster collaboration and support
- Maintained clear documentation of student development to ensure accountability and track progress
Customer Service Representative
American AC and Heating
Hawthorne, USA
06.2023 - 07.2025
- Managed high volume of inbound calls and emails, ensuring timely and effective communication in fast-paced office environment
- Delivered accurate information on services, scheduling, and billing inquiries, enhancing customer understanding and satisfaction
- Resolved customer issues efficiently by identifying root causes and implementing solutions
- Met and exceeded performance metrics for response time, resolution, and customer satisfaction
- Followed up with customers post-resolution to ensure continued satisfaction
- Recorded interactions clearly and accurately in internal systems, supporting efficient follow-up and resolution processes
Hostess
Fogo de Chão
El Segundo, USA
05.2022 - 12.2023
- Managed reservations, waitlists, and guest information to enhance guest experience and ensure satisfaction
- Acted as the first point of contact, providing professional and courteous customer interactions
- Handled guest concerns with professionalism and composure to maintain a positive atmosphere during high-pressure situations
- Coordinated communication between departments to streamline operations and improve service delivery
Education
Bachelor's Studies - Forensic Science
Arizona State University - West Campus
Glendale, AZ03-2026
High School Diploma -
El Segundo High School
El Segundo, CA06-2025
Skills
- Customer relationship management
- Conflict resolution
- Project management
- Process improvement
- Time management
- Multitasking
- Team collaboration
- Data accuracy
- Phone and email communication
- Commitment to excellence
Certification
- Driver's License, 12/01/28
- Food Handler Certification
References
Available upon request
Timeline
Color Guard Technician
Peoria Unified School District
07.2025 - Current
Customer Service Representative
American AC and Heating
06.2023 - 07.2025
Hostess
Fogo de Chão
05.2022 - 12.2023
Bachelor's Studies - Forensic Science
Arizona State University - West Campus
High School Diploma -
El Segundo High School