Elizabeth Smith
Belle Vernon,PA
Overview
13
13
years of professional experience
Work History
Home Health Aide
Emerest Health of Pennsylvania
Belle Vernon, PA
12.2025 - Current
- Monitored patient health and reported changes to nursing staff.
- Assisted clients with daily living activities and personal hygiene.
- Maintained a clean and safe living environment for clients.
- Provided companionship and emotional support to clients.
- Coordinated transportation for medical appointments and errands.
- Documented client care activities accurately in records.
Personal Assistant
Self Employed
Belle Vernon, PA
08.2022 - Current
- Coordinating and managing all aspects of the client's schedule, including medical appointments, personal care services, home maintenance, and social engagements.
- Managed phone calls, messages, and service arrangements to uphold organization and professionalism in client interactions.
- Provided client support and care by managing daily tasks and coordinating comprehensive care, showcasing strong organizational, communication, and multitasking skills.
- Preparing nutritious meals, maintaining a clean and safe living environment, ensuring transportation to and from appointments, and completing errands efficiently.
- Managing bill payments, completing paperwork, time keeping, maintaining confidentiality and discretion while handling sensitive personal information.
- Serving as a reliable point of contact between the client and external providers, ensuring timely communication and follow-up on all care-related matters.
- Anticipated and responded to client needs, delivering consistent and compassionate support to enhance overall client satisfaction.
Office Manager
JWC Restoration Solutions, LLC
Belle Vernon, PA
07.2019 - 09.2023
- Coordinated and scheduled estimates, restoration services, and project timelines with customers, ensuring smooth workflow and high levels of customer satisfaction.
- Managed phone and email communication professionally as a point of contact between clients, on-site supervisor, and external partners, facilitating effective information exchange.
- Received and managed incoming jobs from insurance companies, third-party administrators, and direct customer inquiries.
- Maintained organized records, scheduling, project management, and contributed to overall office efficiency and client satisfaction.
- Performed basic accounting duties, including invoicing, and job documentation.
- Resolved post-job quality concerns by coordinating with on-site supervisor to address and rectify complaints efficiently.
- Sourced, picked up, and delivered necessary materials for restoration projects to ensure timely job completion.
Operations Manager
Clem's Decals & Signs
Belle Vernon, PA
06.2016 - 12.2019
- Scheduled consultations and on-site meetings with clients to gather project requirements, provide estimates, and maintain strong customer relationships.
- Sourced and ordered materials, monitored inventory, and coordinated with vendors to ensure timely delivery and cost efficiency.
- Managed invoicing, billing, and payment tracking to ensure accuracy and timely processing.
- Coordinated delivery of completed products and provided on-site installation support to enhance customer satisfaction.
- Ensured quality control during design, production, installation, and post-installation phases to uphold standards and client expectations.
- Handled customer communications via phone, email, and messaging platforms, ensuring timely responses and a professional and thorough customer experience.
- Promoted the business through online marketing campaigns, Google listings, and social media engagement.
- Created graphic designs based on client needs, provided digital proofs for approval, and made revisions as necessary.
Customer Service Representative
Century Support Services
North Huntingdon, PA
10.2016 - 08.2017
- Answered incoming calls and addressed client inquiries about accounts and debt settlement process, ensuring clear and professional communication.
- Resolved client complaints with empathy and efficiency, identifying root causes and delivering effective solutions to enhance client satisfaction.
- Made account adjustments, including billing changes, while ensuring data accuracy and compliance with company procedures.
- Documented account activity and call notes in detail to maintain up-to-date and accurate client records.
- Met or exceeded quality assurance and call volume metrics consistently.
- Maintained calm and pleasant demeanor under pressure, reassuring clients facing financial hardship and fostering a supportive environment.
Training Assistant / Sales Representative
TTEC - American Red Cross
Uniontown, PA
08.2013 - 10.2016
- Trained new hires and internal transfers on client-specific procedures, systems, and compliance standards.
- Ensured all employees completed mandatory process updates and implemented new workflow changes provided by the American Red Cross.
- Supported lead trainers by managing overflow tasks, delivering materials, and assisting with live and virtual training sessions.
- Managed high-volume inbound calls from groups and businesses inquiring about First Aid and CPR certification classes, ensuring timely responses and accurate information.
- Guided clients through class options, pricing, and registration processes, facilitating informed decisions and enhancing customer satisfaction.
- Issued contracts for on-site training sessions, processed enrollments, and followed up with clients to confirm scheduling, attendance, and satisfaction.
- Maintained accurate records of all calls, transactions, and customer interactions using CRM software.
- Delivered exceptional customer service, consistently meeting or exceeding sales targets while maintaining a professional and approachable demeanor.
Education
Diploma -
North Sanpete High School
Mount Pleasant, UT05-2011
Skills
- Patient Care Coordination
- Customer service
- Call management
- Data Entry
- Time management
- Problem-Solving
- Attention to detail
- Adaptability
- Change adaptability
- Active listening
- Welcoming demeanor
- Positive and professional
Timeline
Home Health Aide
Emerest Health of Pennsylvania
12.2025 - Current
Personal Assistant
Self Employed
08.2022 - Current
Office Manager
JWC Restoration Solutions, LLC
07.2019 - 09.2023
Customer Service Representative
Century Support Services
10.2016 - 08.2017
Operations Manager
Clem's Decals & Signs
06.2016 - 12.2019
Training Assistant / Sales Representative
TTEC - American Red Cross
08.2013 - 10.2016
Diploma -
North Sanpete High School