Elizabeth Smyser
Abilene,TX
Summary
Experienced organizational leader, sales & business manager, & creative entrepreneur. Highly meticulous & dependable, ethical, & compassionate advocate. Delivers personable & engaging presentations as an adaptable public speaker. Able to quickly analyze problems, mediate conflict with empathy, & craft empowering solutions for customers, partners, & stakeholders.
Overview
12
12
years of professional experience
Work History
Player Support Claim Center Coordinator
Texas Lottery Commission
2017.10 - Current
- Administered regional Texas Lottery program, providing senior-level support, mediation, training, & technical assistance to Lottery personnel, players, & retailers according to Texas Legislature regulatory guidelines & procedures.
- Managed all claim center office functions & staffing, developing highly-effective operations team through ongoing coaching, expansion of administrative function training manuals, & collaboration with vendors to resolve complex player support issues.
- Increased daily productivity, mediating between Lottery customers, retailers, & vendors through application of proprietary Lottery software & superior problem-solving skills to identify opportunities for improvement of various claims processes.
- Led special team projects & contributed to responsible gaming initiatives, serving on various committees to review drafts of new Lottery games, develop staff training, plan agency events & initiatives, & advocate for customer service needs.
- Coordinated travel for verification of media advertising placement & conducted analysis of Lottery retailer surveys in accordance with legislative compliance measures & requirements.
- Oversaw implementation of appointment scheduling system, managing over 50 customer calls per day, working with staff in other Texas regions to reduce backlog of Lottery claims accrued during statewide COVID-19 shutdown.
Sales Lead Procurement Supervisor
Kenny Family Enterprises
2011.11 - 2019.12
- Ranked #1 Lead Specialist, Kirby Champion Division, & #3 Lead Specialist globally (2012), culminating in top awards of Harley Davidson Iron 883 motorcycle (2012) & Scion FRS (2014).
- Co-led operations of competitive direct field sales team, coordinating with teams in partner West Texas locations (Odessa, San Angelo, Fort Worth, Lubbock) to set & reach sales goals, consistently meeting or exceeding personal & team sales quotas.
- Generated average of $100,000 of new customer revenue in personal sales, at 60 units sold per month, generating $237,500 in revenue, at 95 units sold during best month in business.
- Supervised teams of 6-8 employees & assisted in recruitment & training of new sales representatives, conducting large group training presentations, providing mentorship in door-to-door canvassing, telemarketing, sales negotiation, conflict resolution, & closing.
- Generated weekly budget & commission reports to present at departmental meetings to support inventory management & make strategy recommendations on emerging trends.
- ·Delivered end-to-end customer service through entire sales cycle, cold-calling potential customers & clients, administering credit applications, negotiating sales contracts with buyers & financing, executing terms of service & delivery of merchandise, & consulting with clients after contract signings to resolve any problems & provide ongoing support.
Account Executive
Nexstar Broadcasting Group
2016.06 - 2017.02
- Administered accounts, contracts, & customer relationships of advertising clients through design & execution of successful TV & digital/eMedia campaigns.
- Wrote & negotiated terms of service for new advertising clients & accounts, managing customer contracts through flexible needs assessment, inputting complex TV & digital/eMedia schedules to generate client invoicing & receive verified payments.
- Developed a solid pipeline of client prospects through diligent research & targeted outreach efforts, warm- & cold-calling, attending networking events to build relationships & identify sales opportunities, & distributing marketing materials to existing & prospective clients.
- Oversaw multiple creative commercial projects with competing deadlines, serving as liaison between clients & creative team, while operating within scope of production restrictions & other constraints.
- Secured sponsorship for numerous successful for- & non-profit advertising campaigns, including but not limited to those recognizing First Responders, the promotion of end-of-year philanthropy, and humanitarian relief for Haitian refugees.
Education
High School Diploma -
Langham Creek High School
Houston, Texas05.2007
Skills
- Operations Management
- Leadership & Team Building
- Account & Contract Management
- Customer Service & Conflict Resolution
- Project Management
- Sales Program Coordination
- Event Organizing & Networking
- Staff Training & Development
Affiliations
- Big Brothers Big Sisters
- American Red Cross
- Abilene Young Professionals
Additional Information
Owner-operator of an antique, art, and vintage reselling business, "The Grand Millennial", with multiple Abilene storefronts, including Blue Willow Estate Sales, LLC, and Gypsy Rose Antiques.
Timeline
Player Support Claim Center Coordinator
Texas Lottery Commission
2017.10 - Current
Account Executive
Nexstar Broadcasting Group
2016.06 - 2017.02
Sales Lead Procurement Supervisor
Kenny Family Enterprises
2011.11 - 2019.12
High School Diploma -
Langham Creek High School
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