Elizabeth Snider
Boxford,MA
Summary
Proven leader in client and educational settings, notably at Geskus, where I spearheaded staff development and project management, enhancing customer retention and compliance. Skilled in Microsoft Office Suite and conflict resolution, I achieved significant outcomes through innovative solutions and effective team training, ensuring continuous improvement and satisfaction.
Overview
13
13
years of professional experience
Work History
Client Relations Manager
Geskus
04.2023 - Current
- Escalated client complaints and feedback to the appropriate department.
- Provided ongoing training and development opportunities for team members, fostering a culture of continuous growth and improvement.
- Managed multiple simultaneous projects while maintaining focus on achieving desired outcomes for each individual client relationship.
- Negotiated contract renewals with existing clients while identifying opportunities for upselling additional services or products.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Enhanced client satisfaction by consistently addressing and resolving concerns in a timely manner.
- Collaborated with cross-functional teams to develop customized solutions for unique client challenges.
- Achieved main targets as set by leadership.
Photography Manager
Barksdale
09.2021 - 04.2023
- Developed strong relationships with clients, leading to repeat business and referrals.
- Coordinated logistics for off-site photo days including photo day details, and travel arrangements.
- Worked along side sales to met sales targets through building meaningful relationships with school administration.
- Streamlined workflow for increased efficiency within the photography team
- Negotiated contracts and renewals with individual schools as well as on a district level.
- Managed interview scheduling and facilitated communication with candidates throughout the hiring process.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Identified best practices within the scheduling photo teams day to day.
Behavior Specialist
Boxford School District
09.2017 - 06.2021
- Reduced classroom disruptions through careful observation and analysis of student behaviors, leading to tailored interventions.
- Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties.
- Evaluated the effectiveness of behavior interventions using data-driven approaches, making adjustments as needed to ensure success.
- Improved student behavior by implementing individualized behavior support plans and strategies.
- Collaborated with multidisciplinary teams to develop comprehensive, effective treatment plans for students with behavioral challenges.
- Implemented data collection systems for monitoring student progress toward behavioral goals, providing regular updates to stakeholders on achievements made over time.
- Advocated for appropriate accommodations for students with behavioral health needs under Section 504 or IEP guidelines when necessary, ensuring equitable access to education opportunities within inclusive environments.
- Coached teachers in proactive classroom management techniques, reducing instances of disruptive behavior during instructional time.
- Provided in-person, virtual and hybrid instruction based on evolving school service models.
- Informed parents of evaluation methods used to guide instruction and document progress.
- Developed social skills curricula tailored to individual student needs, enhancing peer interactions and fostering positive relationships.
ABA Tutor
Swampscott School District
09.2015 - 06.2017
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for individual students.
- Maintained detailed records of student progress, adjusting treatment plans as needed to ensure continued growth and success.
- Supported classroom teachers in adapting instructional materials and methods for students with autism spectrum disorders.
- Fostered a supportive learning environment that encouraged students to take risks, ask questions, and engage fully in their education.
- Utilized discrete trial training to teach specific skills broken down into smaller components for increased student mastery.
- Improved communication skills of non-verbal students by utilizing visual aids, sign language, and alternative communication devices.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
Compliance Coordinator
Recreation Unlimited
09.2011 - 01.2013
- Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
- Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
- Served as liaison between management and staff on matters related to ethics, integrity, and compliance concerns or inquiries.
- Assisted in the successful completion of external audits through diligent preparation and organization of required documentation.
Education
Bachelor of Social Work -
Westfield State University
Westfield, MA05.2006
Skills
- Staff Training and Development
- Project Management
- Customer Retention
- Microsoft Office Suite
- Conflict Resolutions
- Schedule Management
Timeline
Client Relations Manager
Geskus
04.2023 - Current
Photography Manager
Barksdale
09.2021 - 04.2023
Behavior Specialist
Boxford School District
09.2017 - 06.2021
ABA Tutor
Swampscott School District
09.2015 - 06.2017
Compliance Coordinator
Recreation Unlimited
09.2011 - 01.2013
Bachelor of Social Work -
Westfield State University
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