Elizabeth Solorio
San Fernando,CA
Summary
Dedicated individual offers top skills in customer service and cash handling paired with outstanding multitasking and communication abilities, also knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations with several years of experience. Recognized for exceeding expectations and building customer loyalty and motivating retail workers to provide outstanding service every time.
Overview
7
7
years of professional experience
Work History
Key Holder
99 Cents Store
Sylmar, CA
11.2017 - 05.2024
- Reconciled daily sales receipts against cash drawer for accuracy.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Verified accuracy of register tills at beginning and end of shift.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Assisted customers with product selection and resolving complaints.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Education
High School Diploma -
San Fernando Senior High School
San Fernando, CA06-2016
Some College (No Degree) -
Los Angeles Mission College
Sylmar, CASkills
- Customer Service Management
- Staff Training and Development
- Customer Service
- Store maintenance
- Team training and development
- Sales Coaching
- Cash Handling Accuracy
- Loss prevention strategies
- Task Delegation
- Product Sales
- Cycle Counts and Audits
- Problem-solving aptitude
- Marketing strategy
- Multitasking and Prioritizing
- Cash Handling and Reconciliation
- Problem-solving abilities
- Front end operations
- Marketing initiatives
Languages
English
Native/ Bilingual
Spanish
Professional
Working on earning
- RBT Certification
- CPR Certification
Which is a requirement in working with children with autism or other developmental disabilities to help them learn new skills and improve their behavior.
References
References available upon request.
Timeline
Key Holder
99 Cents Store
11.2017 - 05.2024
High School Diploma -
San Fernando Senior High School
Some College (No Degree) -
Los Angeles Mission College
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