Elizabeth Soto
Colorado Springs,CO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's Restaurant
09.2024 - 02.2025
- Trained new team members on procedures, customer service, and sales techniques.
- Stocked shelves to organize aisles in assigned department.
- Became familiar with products to answer questions and make suggestions.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Accurately operated cash register to process customer payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Store Associate
Good 2 Go
03.2024 - 09.2024
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Night Manager
Popeye's Restaurants
01.2023 - 10.2023
- Taking orders in a friendly manner
- Preparing food according to company standards
- Maintaining food safety standards
- Working in the back of house area
- Ensuring appropriate cash control procedures are followed
- Verifying transactions at POS systems
- Managing inventory to ensure products are not wasted or expired
- Assisting management in planning, implementing, directing, and coordinating all marketing strategies
- Developing special promotions based on clientele and market demands
- Controlling inventory and manages cash and credit/debit card transactions
- Ensuring that all equipment, instruments, and tools are safe for usage and conform to regulations
- Establishing working relationships with other company departments and organizations to support the division's objectives
Front Desk/Night Auditor
Western rental group
12.2022 - 05.2023
- Check guests in and out
- Take payments for renting room
- Cash and card experience knowledge
- Night auditor paperwork includes filing of guest whom have guest checked in registration
- Printing paperwork for am shift to prepare for checkouts and reservations
- Cleaning and sanitizing the front lobby and restrooms guest and employees
- Providing excellent customer service
- Ensuring the safety of guest during the night
- Preparing for breakfast (setting up of breakfast and making of coffee)
Housekeeper/Front Desk
Motel 6 / Studio 6
12.2021 - 04.2022
- Emptied trash
- Changed linens
- Restocked room supplies
- Sanitized (area or item|rooms|bathrooms|counters|equipment)
- Cleaned and maintained bedrooms and check outs
- Hotel housekeeper
Shift Leader/Cashier
Ruffrano's Hells Kitchen
02.2021 - 11.2021
- Worked the cash register
- Communicated with customers
- Helped customers with orders
- Bagged orders for customers
- Made food
- Restocked items
- Delivery to homes and companies
- In charge of solving customer complaints
Crew Member
Popeye's Restaurants
11.2020 - 02.2021
- Welcomed all customers
- Took customer orders
- Ran the cash register
- Prepared food items
- Cleared tables
- Opened and closed the restaurant
- Labeled containers
- Provided exceptional customer service
Customer Care Representative
La Senza international
11.2019 - 08.2020
- Using proper greeting, answered inbound calls for guests inquiring about products and or service up to or more of 100 calls a day
- Properly placed order for guest when needed
- Reached out to store and or store manager when needed
- Warm and cold transfers when applicable
- Always provided excellent customer service
- Refunded, credit card and any other transaction needed to make purchase
- Placed order for guests
- Assisted customers in finding product wanted
Cashier/Customer Service
KFC
08.2019 - 10.2019
- Opened and closed restaurant
- Greeted every guests
- Assisted guests as needed
- Resolved guest complaints
- Operated cash register[s]
- Counted out cash drawers
- Stocked merchandise
Ordering Specialist/ Skills Mentor
SYNQ3 / Stellar Restaurant Solutions
03.2014 - 07.2019
- Using proper greeting, answered inbound calls for guests inquiring about products and or service up to or more of 100 calls a day
- Properly placed order / catering for guest if needed
- Reached out to store and or store manager if needed
- Warm and cold transfers when applicable
- Always provided excellent customer service
- Assisted with the training for new employees
- Side by side training, showing new employee the navigation of ordering screen and its process to completed order while taking live recorded call
Health Benefits Specialist
Atterro
11.2017 - 11.2018
- Provided excellent customer service to inbound calling guest
- Assisting in information about our current Colorado Health Benefits
- Assisted guests in regards enrolling in our Health First Colorado formerly known as Medicaid
- Warm transferred to insurance agents to enroll guest if qualified for low income based and or regular health insurance for self and or families
Housekeeping/Front Desk
Best Western Plus
03.2018 - 05.2018
- Assisted in putting together a brand-new hotel before Opening
- Main description of duties after hotel opened:
- Cleaned and Sanitized vacant Dirty Rooms to ensure to the best of best western standards for new guest
- Cleaned and sanitized occupied rooms for continuing guest for longer stays
- Provided Excellent Customer service to guest and employees
- Upheld the brand of Best Western Standards
Housekeeper
Antlers Hotel
05.2017 - 09.2017
- Fully cleaned and sanitized recently vacant rooms to ensure incoming guest was welcomed to a new made freshly cleaned room to Antlers Hotel standards and beyond
- Cleaned and sanitized occupied room for continuing stay guest, if wanted by guest
- Provided excellent customer service to both guest and employees
- Upheld the Antlers Hotel brand to the very best and beyond
Education
Associate of Applied Science - Psychology, Social Work
Northeast Community College
Norfolk, NE05-2026
Skills
- Cleanroom
- Janitorial
- Clean
- Clean Room
- Customer Service
- Food Service
- Crew Member
- Call Center
- Customer Support
- Customer Care
- Telecommunication
- CSR
- Microsoft Office
- Computer Skills
- Communications
- Technical Support
- Restaurant Experience
- Mentoring
- Upselling
- Live Chat
- Typing
- Customer relationship management
- Hotel experience
- Time management
- Filing
- Multi-line phone systems
- Retail sales
- Salesforce
- Cleaning Experience
- Business Development
- Help Desk
- Store Management Experience
- Windows
- Documentation review
- Medical terminology
- Leadership
- Guest services
- Employee evaluation
- Clerical experience
- Food Production
- Ordering procedures
- Quality assurance
- Cooking
- Workplace safety
- Flexible schedule
- Safe food handling
- Performance improvement
- Crew leadership
- Order management
- Customer service
- Problem-solving
- Customer engagement
- Initiative and Self-motivation
- Sales expertise
- Product cross-selling
- Clear communication
- Interactive communication skills
- Willingness to learn
- Integrity and honesty
- Product knowledge
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Driver's License
- ServSafe, 04/23, 04/28
Assessments
- Work motivation, Proficient, 11/20
- Cleaner fit, Proficient, 09/21
- Sales skills, Proficient, 11/20
- Administrative assistant/receptionist, Proficient, 11/21
- Work style: Reliability, Proficient, 09/21
- Customer service, Proficient, 12/21
- Management & leadership skills: Impact & influence, Proficient, 11/21
- Call center customer service, Proficient, 03/22
- Customer focus & orientation, Proficient, 11/21
Timeline
Crew Member
McDonald's Restaurant
09.2024 - 02.2025
Store Associate
Good 2 Go
03.2024 - 09.2024
Night Manager
Popeye's Restaurants
01.2023 - 10.2023
Front Desk/Night Auditor
Western rental group
12.2022 - 05.2023
Housekeeper/Front Desk
Motel 6 / Studio 6
12.2021 - 04.2022
Shift Leader/Cashier
Ruffrano's Hells Kitchen
02.2021 - 11.2021
Crew Member
Popeye's Restaurants
11.2020 - 02.2021
Customer Care Representative
La Senza international
11.2019 - 08.2020
Cashier/Customer Service
KFC
08.2019 - 10.2019
Housekeeping/Front Desk
Best Western Plus
03.2018 - 05.2018
Health Benefits Specialist
Atterro
11.2017 - 11.2018
Housekeeper
Antlers Hotel
05.2017 - 09.2017
Ordering Specialist/ Skills Mentor
SYNQ3 / Stellar Restaurant Solutions
03.2014 - 07.2019
Associate of Applied Science - Psychology, Social Work
Northeast Community College
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