Elizabeth Sowick
Richmond
Summary
Strategic healthcare operations leader with expertise in project management, process optimization, and customer success. Proven ability to accelerate timelines, build scalable processes, and drive cross-functional collaboration to enhance operational efficiency. Adept at leading teams, managing complex projects, and integrating technology to improve patient care and business outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Customer Operations
Imagen Technologies
03.2024 - Current
- Led customer operations strategy, optimizing deployment timelines and resource planning across new and existing service lines.
- Analyzed operational and financial data to identify business insights and opportunities for process improvement.
- Managed cross-functional coordination between Customer Success, Program Management, and Care Delivery Ops teams to ensure seamless execution of high-priority initiatives.
Director of Deployment Projects
Imagen Technologies
01.2023 - 03.2024
- Streamlined coordination between commercial and operations teams, deploying $18.2 million in bookings between 2023 and 2024, and reducing overall time to go-live by 22%.
- Led Imagen’s most complex deployment of full bundle services, establishing this customer as a model for best practices while managing risks and ensuring cross-functional accountability.
- Built and operationalized tje first Deployment Playbook, now in the Investor Data Room as evidence of operational scalability.
- Transformed Project Management at Imagen, elevating PMs from coordinators to deployment owners, equipping them with structured project plans, customer-facing assets, and a seat at the table in key decision-making.
- Hired, onboarded, and developed new Deployment Project Managers, enhancing team effectiveness and accelerating their ramp-up time.
Lead EHR Specialist, Clinical IT & Platform Ops
Privia Health
05.2021 - 01.2023
- Responsible for managing high-impact issues affecting a proprietary cloud-based electronic health record system based in athenaClinicals, which serves 3,400+ Privia providers caring for 3.8M+ total patients across 9 markets.
- Partnered with the customer success team at athenahealth to troubleshoot complex cases, head the alpha/beta pilot program, and steer strategic initiatives as Privia's lead SME for all athenaOne applications.
- Spearheaded the monthly National Clinical IT Advisory Council governed by Privia Medical Group physicians and 2 quarterly Specialist Collaboratives for Women's Health and Pediatric providers.
- Resolved over 150 custom content requests and 180+ team escalations in a single year, resolving system inefficiencies and improving clinician experience.
Project Manager, Practice Integration
Privia Health
09.2019 - 05.2021
- Launched multispecialty practices and enterprise organizations into Privia Medical Group, totaling 64 providers, and $31,645,335 in sales between Jan 2020 and Mar 2021.
- Directed the value-based care and interface workstreams for a 50+ provider anchor group.
- Mapped, designed, and constructed new specialty workflows in the EHR, led end-to-end mock go-lives for providers and staff across 10 different specialties and 8 clinics, and supervised a team of clinical training resources for multiple weeks of boots on the ground support during the implementation of a 400+ provider health system.
- Shifted the national Practice Integration project plan from onsite to fully virtual in response to COVID-19, including development, testing, and rollout of a hybrid Go-Live support model for all clients in onboarding.
- Met project deadlines without sacrificing build quality or workplace safety.
Implementation Associate
Privia Health
06.2018 - 09.2019
- Migrated clients' operations onto Privia's suite of technology and EHR platform, operating as each client’s primary point of contact to build the external relationship and align concurrent timelines and milestones from all internal teams' subprojects.
- Accumulated a portfolio of 14 providers across 7 practices in 2 different markets months ahead of the new team member onboarding plan.
- Led the clinical data conversion project and successful implementation of 10 interfaces with 4 different vendors to support a 150+ provider anchor group.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Emergency Room Scribe
ScribeAmerica
07.2016 - 06.2018
- Provided one on one collaboration with physicians to complete all electronic charting to mitigate the burden of documentation and allow the physician to focus on patient care at bedside
- Increased individual ED provider productivity, as measured by the number of provider-generated RVU's/hour
- Aided in medical billing procedures and decreased the number of billing downcodes by maximizing the amount and complexity of data entered in patient charts
- Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge while developing proficiency in medical terminology
Education
Graduate Certificate - Health Sciences
VCU School of Medicine
Richmond, VA05.2016
Bachelor of Arts - Biology
University of Virginia
Charlottesville, VA05.2015
Skills
- Deployment & Program Management – Go-live execution, stakeholder alignment, risk mitigation
- Process Optimization & Clinical Workflow Design – Playbooks, SOPs, timeline management
- Cross-Functional Leadership – Customer Success, PMO, Operations, Commerical Coordination
- Data-Driven Decision Making – Project analytics, financial forecasting, customer performance reporting
- Healthcare IT Systems – athenaOne, Epic, Smartsheets, Asana, Salesforce, Tableau, Google workspace
Certification
Certified Professional in Healthcare Information and Management Systems (CPHIMS)
Timeline
Director of Customer Operations
Imagen Technologies
03.2024 - Current
Director of Deployment Projects
Imagen Technologies
01.2023 - 03.2024
Lead EHR Specialist, Clinical IT & Platform Ops
Privia Health
05.2021 - 01.2023
Project Manager, Practice Integration
Privia Health
09.2019 - 05.2021
Implementation Associate
Privia Health
06.2018 - 09.2019
Emergency Room Scribe
ScribeAmerica
07.2016 - 06.2018
Graduate Certificate - Health Sciences
VCU School of Medicine
Bachelor of Arts - Biology
University of Virginia
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