Elizabeth Spence

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on medical cannabis products.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
• Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
• Supported community outreach initiatives by participating in monthly charity events, and other events within the Pittsburgh and Dormont Communities

• Assessed complex claims and accurately determined value of damages.
• Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
• Consistently carried and managed workload of up to 80 claims per month through exemplary time management skills as well as organizational and collaborative talents.
• Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
• Kept current on insurance regulations, laws, policies and procedures in order to provide exceptional service.
• Reviewed police reports, photographs and other documentation to gain complete understanding of accident.

• Implemented procedures to boost customer satisfaction, workflow, and improve overall shop productivity.
• Tracked availability of parts required for repairs, and schedule customers accordingly and oversaw ordering and distribution of Jaguar Land Rover parts within Collision Repair Center.
• Efficiently communicated status of repair progress to customers, insurance companies, and upper management.
• Assisted in increasing overall customer satisfaction and retention
• Provided exceptional customer service at a level expected in a luxury dealership, working directly with high profile clientele.
• Handled checks and electronic payments up $50k, ensuring that they were documented and charged to the proper accounts.
• Organized and managed filing systems for electronic and hard copy documents
• Created and maintained a comfortable and aesthetically pleasing customer lounge.
• Answered and directed calls to proper personnel.
• Worked cross-functionally with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

• Maintained current knowledge of manufacturers' options and parts availability to provide expert advice on parts specifications and availability.
• Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
• Maintained and merchandised displays in showroom area to boost per-customer revenue
• Handled phone inquiries and parts quotes for technicians and service advisors to provide accurate repair time and pricing for customers
• Processed and reshelved return orders, checking for discrepancies and potential usage
• Researched vehicles and parts via physical catalogs and electronic means.

• Issued parts to technicians to complete customers' repairs.
• Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
• Tracked parts use and charged items to customer accounts for billing.
• Worked collaborative with parts manager and other parts team members to achieve department and dealership goals.

• Supervised work of contracted employees to keep on task for timely completion, and to assist with any difficulties
• Assist in diagnoses and resolution of automotive mechanical issues
• Assist with parts delivery when necessary
• Ensure opening/closing of store in efficient and timely manner
• Handling of customer checks and cash deposits up to $6k
• Provide coverage for commercial parts dept. and Permanent Parts Pro stationed at Allegheny County contracted garage.

• Act as ambassador for Seventh Sense brand
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Increased customer satisfaction by answering questions, resolving issues, and providing education about product
• Increased sales by driving operational efficiencies and building excellent customer rapport.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Assisted in managing team of up to 5 employees