Elizabeth Spiker
Bradenton,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Senior Business Systems Analyst
Genex
05.2021 - Current
- Elicited and clearly documented business and system processes.
- Utilized change management techniques to provide smooth transitions during data migrations, including QA of migrated data
- Monitored project progress by tracking activities and publishing progress reports.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Liased between clients, data analysts, product managers and software engineers to improve data warehouse performance
Data Analyst
Genex
11.2019 - 05.2021
- Produced monthly and annual reports using advanced Excel spreadsheet functions, SQL and WebFocus
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Created ad-hoc reports for worker's compensation claim outcomes.
- Utilized data visualization tools to effectively communicate business insights.
- Created and presented multi-year program evaluations highlighting patterns in revenue, cost savings and program usage
Manager, Reporting and Analytics Team
UHS
08.2016 - 11.2019
- Created centralized reporting team and standard report development for Independence Physician Management Division
- Worked with Managers and Directors in the Markets and CBO's to identify metrics needed to make operational decisions
- Developed and monitored intake process for new report requests while managing and enhancing current quality, revenue and operations reports
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Specialist, Payer Setup
DaVita
01.2013 - 08.2016
- Manage multiple projects regarding set-up of various systems across the company
- Provide process impact and user-interface impact for billing system releases
- Maintain Charge Master
- Provide project management guidance to teammates
- Perform table updates in user interface of billing systems
Manager, Acquisitions and Integration
DaVita
10.2011 - 01.2013
- Coordinated and managed Integration team, setting goals and overseeing teammate performance
- Ensured timely integration milestones were met for each dialysis facility acquired
- Partnered with Finance and Collections Departments regarding billable A/R
- Coordinated with field Integration team on facility data gathering prior to execution of acquisition
Assistant Regional Revenue Manager
DaVita
02.2008 - 10.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored accounts receivable and monthly cash flow, identifying current and future trends.
- Completed regular reporting to Finance and Joint Venture partners to address discrepancies,and forecast future needs.
- Offered hands-on assistance to dialysis centers, assessing needs, and maintaining current knowledge of medical insurance billing and denials.
Medical Collections Representative
DaVita
11.2005 - 02.2008
- Processed billing calls and answered questions from patients and third-party carriers.
- Processed online and paper appeal submissions and refund requests.
- Corrected, completed and processed claims for multiple payer codes.
- Assisted in reconciling deposit and patient collections.
Customer Service Specialist
Atlantic Skin And Surgery Center
05.2005 - 11.2005
- Greet patients and enter insurance information and obtain authorizations
- Coordinate insurance billing with AR Department
- Schedule patient appointments and maintain patient files in good order
Veterinary Assistant
Honey Brook Animal Hospital
02.2004 - 05.2005
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medication, IV fluids and drew blood samples under the direction of attending Veterinarian
- Oversaw blood testing and calibration of laboratory equipment
Patient Registration Representative
Lancaster General Hospital
01.1995 - 12.2003
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Performed data entry and insurance processing for admissions office, emergency room and laboratory
Education
No Degree - Organizational Leadership
Immaculata University
Immaculata, PANo Degree - Molecular Biology
Millersville University of Pennsylvania
Millersville, PANo Degree - Veterinary Technology
Harcum College
Bryn Mawr, PASkills
- Data Mapping
- Defect Identification
- Data Analysis
- Project Management
- Business Documentation
- Quality Assurance Coordination
- UAT Support
- Business and Technical Analysis
Additional Information
- Proficient with Microsoft Office Suite
- SQL, WebFocus and DBeaver experienced
- eClinical Works, Cerner Practice Management and Dashboard MD skilled
Timeline
Senior Business Systems Analyst
Genex
05.2021 - Current
Data Analyst
Genex
11.2019 - 05.2021
Manager, Reporting and Analytics Team
UHS
08.2016 - 11.2019
Specialist, Payer Setup
DaVita
01.2013 - 08.2016
Manager, Acquisitions and Integration
DaVita
10.2011 - 01.2013
Assistant Regional Revenue Manager
DaVita
02.2008 - 10.2011
Medical Collections Representative
DaVita
11.2005 - 02.2008
Customer Service Specialist
Atlantic Skin And Surgery Center
05.2005 - 11.2005
Veterinary Assistant
Honey Brook Animal Hospital
02.2004 - 05.2005
Patient Registration Representative
Lancaster General Hospital
01.1995 - 12.2003
No Degree - Organizational Leadership
Immaculata University
No Degree - Molecular Biology
Millersville University of Pennsylvania
No Degree - Veterinary Technology
Harcum College
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