Elizabeth Spruell
Senior Director Of Heath, Safety And Risk
Houston,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
1
1
Certification
1
1
Language
Work History
Senior Director of Health and Safety
Amigos de Las Americas
01.2020 - Current
- Designed and led a comprehensive health screening and risk management system for 650+ annual participants across U.S. and Latin American programs.
- Designed and implemented regional and international health outreach campaigns, including vaccine education and culturally tailored health literacy tools.
- Built trust-based partnerships with grassroots leaders, local governments, and NGOs across Latin America and the U.S.
- Led cross-functional health equity strategies aligned with CDC guidelines and local regulations.
- Trained 100+ youth and staff annually on DEI, vaccine literacy, and public health practices.
- Recruited and engaged volunteer physicians, clinics, and mental health professionals, communicating AMIGOS’ mission and medical protocols to secure long-term pro bono support, demonstrating skills in clinical partnership development and consultative sales.
- Promoted program participation through family-facing webinars and onboarding consults, enrolling over 600 families annually by using persuasive, value-aligned messaging.
- Led the full lifecycle of a 24-hour emergency On-Call response system, collaborating with healthcare providers, hospitals, and crisis teams to ensure clinical and behavioral health support.
- Managed a cross-functional team and facilitated provider training, protocol implementation, and outcome evaluation across international locations.
- Built and maintained a CRM system to track incidents, risk trends, and communication with families and healthcare partners, ensuring data-driven quality improvement.
- Created and presented reports to executive leadership, board-certified physicians, and mental health advisors, influencing policy updates and operational decisions.
- Directed health policy development in collaboration with the medical director and licensed mental health experts, ensuring compliance with U.S. and international standards.
- Coordinated cross-border health and risk management logistics, including insurance requirements, vaccination guidance, and emergency preparedness protocols.
Certified FertilityCare Educator and Practitioner
Renew FertilityCare
10.2005 - Current
- Market and deliver FertilityCare services to women and couples in both English and Spanish, combining clinical education with a tailored, client-centered approach.
- Personally enrolled and instructed over 1,000 clients through individualized consultations and referrals, demonstrating strong sales, client retention, and relationship-building skills.
- Develop trusted referral networks with OB/GYNs and reproductive specialists, positioning FertilityCare as a complementary service in women’s health.
- Regularly present at local universities, community organizations, and professional events to generate awareness, build partnerships, and expand reach.
- Conducted case studies and contributed to a national NIH-funded effectiveness study, reinforcing evidence-based clinical practices.
- Appointed lifetime Board Member of FertilityCare Centers International and serve on the board for FertilityCare Centers of America, enhancing national and international visibility and thought leadership in reproductive health education.
- Developed and implemented comprehensive fertility education programs, enhancing client understanding of reproductive health and options.
- Guided individuals and couples through personalized fertility assessments, providing tailored support and actionable strategies.
- Collaborated with healthcare professionals to ensure synchronized care and comprehensive treatment plans for clients.
- Conducted workshops and seminars on fertility awareness, fostering community engagement and increasing program visibility.
- Mentored and trained new educators, enhancing team effectiveness and maintaining high standards of service delivery.
- Utilized evidence-based practices to improve client outcomes, ensuring adherence to the highest standards of reproductive health.
- Established and maintained strong relationships with clients, promoting a supportive environment for discussing sensitive topics.
- Analyzed feedback to refine educational materials and approaches, driving continuous improvement in program effectiveness.
- Assessed student performance and provided feedback to facilitate student success.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Enhanced student critical thinking skills through problem-based learning activities.
Graduate Intern, Public Health & Community Benefit
Houston Methodist
02.2025 - 05.2025
- Supported strategic planning for CHNA and community outreach aligned with Healthy People 2030.
- Assessed vaccine uptake disparities through secondary data and interviews with local health coalitions.
- Co-developed unbranded educational materials to raise awareness of preventive care.
- Engaged with underserved zip codes to map barriers and opportunities for vaccine access.
Certified FertilityCare Educator
Saint Paul VI Institute
03.2015 - 04.2021
- Served on faculty for the FertilityCare Practitioner Training Program in collaboration with the Pan American School of Medicine in Mexico City.
- Provided clinical instruction and long-distance supervision to 35 medical doctors and FertilityCare practitioner interns across multiple countries.
- Delivered biannual intensive training in reproductive health, case management, and individualized patient care follow-up.
- Traveled extensively to Colombia, Ecuador, Bolivia, Argentina, Paraguay, Mexico, and Egypt, delivering educational presentations and cultivating partnerships with local healthcare institutions.
- Presented in Spanish at medical schools, Catholic universities, and media outlets, positioning FertilityCare services as a trusted and evidence-based solution in diverse cultural contexts.
- Engaged key stakeholders—including hospital administrators, OB/GYNs, and university deans—to expand program adoption and establish clinical teaching partnerships, demonstrating a consultative sales approach in academic and global health settings.
- Developed and implemented individualized fertility education programs, enhancing patient understanding of reproductive health and options.
- Conducted workshops and seminars, improving community awareness and access to natural family planning methods.
- Mentored new FertilityCare Educators, fostering knowledge sharing and professional development within the team.
- Collaborated with healthcare professionals to create comprehensive care plans, ensuring alignment with patients' reproductive health goals.
- Provided ongoing support and counseling to clients, building trust and promoting a positive experience during their fertility journeys.
- Utilized feedback from clients to continuously improve program offerings, enhancing overall satisfaction and educational impact.
- Participated in research initiatives, contributing to the advancement of FertilityCare methodologies and best practices in reproductive health.
- Monitored student progress and adjusted instruction to meet individual needs.
- Enhanced student critical thinking skills through problem-based learning activities.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
Director of FertilityCare Services/Practice Manager
Caritas Complete Women’s Care
07.2013 - 06.2015
- Launched Houston’s first fertility-awareness-centered OB/GYN practice at St. Joseph’s Physician Group, overseeing business development, clinical integration, and operational strategy.
- Pitched and secured executive buy-in from the CEO, COO, CFO, and Head of the Physician Group Practice to establish and grow Caritas, aligning clinical innovation with organizational goals.
- Led marketing, sales, and outreach efforts, generating patient volume and referral growth through partnerships with physicians, community organizations, and faith-based networks.
- Instructed and case-managed 220+ patients in the Creighton Model FertilityCare System and NaProTECHNOLOGY, tailoring services to reproductive goals and clinical needs.
- Built trusted relationships with OB/GYNs and surgical staff, overseeing patient referrals, scheduling, and continuity of care.
- Managed a staff of 9 and coordinated daily clinic operations, including EMR, patient intake, and provider support.
- Positioned the practice as a clinical innovation leader, increasing visibility and market differentiation in reproductive healthcare services.
- Led the development and implementation of comprehensive patient care protocols, enhancing service delivery and patient satisfaction.
- Managed operational efficiency initiatives, resulting in optimized workflows and improved resource allocation across the practice.
- Spearheaded staff training programs to ensure compliance with regulatory standards, fostering a culture of safety and excellence.
- Collaborated with multidisciplinary teams to streamline patient intake processes, reducing wait times and improving overall experience.
- Directed financial oversight, including budgeting and cost management, to sustain operational viability and support service expansion.
- Enhanced patient engagement strategies through the integration of digital tools, driving increased patient retention and loyalty.
- Mentored junior staff in best practices for patient care, contributing to professional development and team cohesion.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
- Fostered culture of innovation, encouraging development of cutting-edge solutions.
- Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Oversaw compliance with healthcare regulations and standards, ensuring adherence and minimizing potential risks in service delivery.
- Facilitated partnerships with healthcare providers to expand service offerings, enhancing referral networks and integrated care solutions.
Social Responsibility Outreach Director
Weekly Family YMCA
02.2011 - 09.2013
- Directed and scaled year-round community health and education programs for at-risk youth and families across three underserved sites, increasing participation through strategic outreach and partnership cultivation.
- Established and managed community partnerships with schools, clinics, and local organizations to promote programs, expand service access, and enhance public health impact.
- Oversaw a $165,000 annual program budget, optimizing resource allocation and program delivery while ensuring regulatory compliance and organizational alignment.
- Promoted and marketed YMCA initiatives to stakeholders, families, and institutional partners, demonstrating persuasive communication and community-based sales skills.
- Supervised a team of 6 and coordinated volunteer recruitment and engagement to support high-quality program execution.
- Acted as a key liaison to school leaders, local public health officials, and community influencers, enhancing program credibility and participation through strategic relationship-building.
Education
Bachelor of Arts - Sociology and Spanish
University of Mary Washington
Fredericksburg, VA12-2003
FertilityCare Educator and Practitioner -
Creighton School of Medicine Continuing Education
Omaha, NE11-2005
Certified Youth Mental Health First Aid Trainer - undefined
National Council of Behavioral Health
USAMaster of Public Health - Public Health
University of Texas At Houston, Graduate School of Public Health
Houston, TX05.2026
Social Work
University of Houston, Graduate School of Social Work
Houston, TX05.2026
Skills
Risk management
Program evaluation
Collaborative leadership
Team management
Health equity strategies
Clinical partnership development
CRM management
Emergency response
Community health programs
Client-centered approach
Evidence-based practices
Strategic planning
Data analysis
Professional Development Highlights
- Aptitude to train and educate in diverse and complex topics relating to women’s health, mental health and physical health topics.
- Fluent in Spanish.
- Clinical and Medical Knowledge.
- Team leader and Supervisor.
- Proficient in CRM platform, Box, Asana, Slack and Microsoft Office Suite
Accomplishments
- Supervised team of 7 staff members.
- Achieved safe summer outcomes for 400+ youth and staff by overseeing a robust on-call emergency management system with accuracy and efficiency.
- Documented and resolved over 400 health and safety incidents during the summer.
- Collaborated with team of 18 in the development of the on call emergency management system.
Certification
Youth Mental Health First Aid Trainer
Timeline
Graduate Intern, Public Health & Community Benefit
Houston Methodist
02.2025 - 05.2025
Youth Mental Health First Aid Trainer
01-2025
Senior Director of Health and Safety
Amigos de Las Americas
01.2020 - Current
Certified FertilityCare Educator
Saint Paul VI Institute
03.2015 - 04.2021
Director of FertilityCare Services/Practice Manager
Caritas Complete Women’s Care
07.2013 - 06.2015
Social Responsibility Outreach Director
Weekly Family YMCA
02.2011 - 09.2013
Certified FertilityCare Educator and Practitioner
Renew FertilityCare
10.2005 - Current
Certified Youth Mental Health First Aid Trainer - undefined
National Council of Behavioral Health
Bachelor of Arts - Sociology and Spanish
University of Mary Washington
FertilityCare Educator and Practitioner -
Creighton School of Medicine Continuing Education
Master of Public Health - Public Health
University of Texas At Houston, Graduate School of Public Health
Social Work
University of Houston, Graduate School of Social Work