Elizabeth S. Spitler
Greenville,SC
Summary
Successful Business Analyst with a 15+ track record analyzing business processes and implementing operational efficiency. Seeking to use people management and analytic skills to improve business operations. Strong analytical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Overview
20
20
years of professional experience
Work History
Business System Analyst
ScanSource
04.2022 - 01.2024
- Collect and analyze ERP (SAP) business requirements by working with internal business and technology stakeholders on software solutions
- Study current practices, business functions, and evaluating output requirements and formats
- All documentation entered and logged into Jira and Confluence to adhere to Systems Development Life Cycle (SDLC) best practice
- Create Use Cases, UI Mockups, Functional Specifications, and Test Plans
- Additionally, construct workflow charts and diagrams to study system capabilities
- Work closely with project management team through Zoom, Teams, and any other necessary means of communication
- Implement Privacy Policy and Cookie Notifications to adhere with federal and state regulations
- Key Achievements:
- Credit Card ERP System: Work with internal business units to implement new payment portal for external customers
- Work with external SaaS providers to source payment software solutions
- Privacy Policy & Cookie Policy: Work with internal legal department and business units to determine which SaaS provider to use for privacy compliance
Business System Analyst
Ortec Inc.
11.2021 - 04.2022
- Conduct analysis, define business processes and training, and troubleshoot various business system environments
- Assist with the development of the ERP program by working with all business units
- Customize and configure workflows to allow the integration of optimized processes and application utilization
- Key Achievements:
- Training Liaison: Work with executive leadership to develop a more robust ERP system for all departments
- Ensure that business units can utilize D365 to complete daily operations to maximize efficiency
- Reporting: Create Item Keys that enable all departments have accurate reports to assess and plan for production
- Review, and develop reporting that will assist in making customer driven decisions to execute sales orders, procurement tracking, and accurate billing of finished products
Business System Analyst
Lima One Capital
05.2021 - 11.2021
- Provide Business requirements for various scrum teams to meet company goals and performance issues
- Research & analyze business needs by meeting with Stakeholders and Project Managers
- Facilitate Weekly & daily Scrum Meetings & log business processes and changes in Azure DevOps
- Key Achievements:
- Liaison Analyst: Act as a liaison between employees and the IT Department to deploy key technological updates
- Test, train, & define workflows in Salesforce & Loan Operating System
- Reporting: Effectively use Tableau and Snowflake to scope out business processes
- Collaborate with other analysts in various departments to define warehouse support & deploy the correct reporting tools
Technical Support Analyst (Solution Specialist)
Jobscope
12.2018 - 05.2021
- Work with new and existing clients to provide accurate technical business needs in JDE and SQL Software
- Work with project managers to create scripts for upload of implementation criteria
- Create Insert Scripts for large data conversions
- Focus on the individual business needs of each client to provide fluid technical training
- Use Go2Meeting, Zoom, Dropbox, and other on-line services to conduct meetings
- Key Achievements:
- Support Analyst: Provide expertise and understanding to effectively define, research and resolve customer issues in a timely and accurate manner
- Scope out Technical Resolutions: Use Microsoft SQL Server Management Studio (SSMS) to test customer issues and provide effective methods to assist customer in resolving or providing a functional work-around for the issues at hand
- Increased Customer Satisfaction: Effectively document the solution for both the customer and internal system following the standard support processes
Subject Matter Expert II (Data Analysis & Software)
McKesson
12.2015 - 06.2018
- Research and analyze variances in ICMS database to recommend reporting improvements to IT
- Communicate clients program requirements to staff to ensure compliance
- Update and modify processes and procedures to provide quality assurance
- Skilled trainer and project leader with the ability to direct multiple tasks effectively
- Key Achievements:
- System Migration Team: Decreased implementation time of new system database from NG to ICMS by 20%
- Consulted with IT Personnel to determine business, functional and technical requirements for specified applications
- Client/Vendor Account Manager: Worked with multiple operational departments to ensure pharmaceutical clients program requirements are met
- Led successful process and letter mapping project in direct collaboration with client
- Increased Customer Satisfaction: Increased patient satisfaction reviews by 30% by implementing new case management tools to communicate with patients
- Continuous Process Improvement: Streamlined data analysis reports from Microsoft, ICMS, and business intelligence, and coordinated development of new documentation to relay updated information to internal management and clients
- Training: Conduct meetings and training with medical offices while providing a broad range of subject matter expertise relating to the data conversion of all the customers’ software releases
Child and Youth Program Assistant Manager
Department of the Army
06.2015 - 12.2015
- Led planning and conducted activities based on requirements for children and youths
- Key Achievements:
- Curriculum: Designed classroom curriculum to provide parents with immediate updates
- Training: Led implementation of quality assurance process to evaluate classroom activity
Business Analyst
CEMEX
12.2003 - 05.2014
- Collaborated with a cross-functional team to provide the proper training to understand business operation standards
- Teamed with IT to provide direct support on ERP (SAP & Oracle) database platforms and assist in recommending the best business practices
- Analyzed and provided reports to management including profit and loss, balance sheet, and cash flow
- Ensured financial statements were following GAAP and IFRS through financial and operational audits
- Collaborated with external auditing firms to perform and present internal audits
- Prepared and reviewed financial information for corporate, regional, and divisional sites
- Prepared $42 M annual budget and obtained approval for capital expenditures from corporate division
- Key Achievement:
- Maximized EBITDA & ROI: Realigned financial reporting processes which increased turnaround time by 25%
- Created new reporting tools to find capital expenditure costs
- Testing & Analysis: Provided design oversight & lead execution of back-office processes with IT & operation teams
- System Migration: Collaborated with project teams to ensure continuity and traceability across requirements, design, testing and release
Education
Master of Business Administration - Healthcare Administration
Indiana Wesleyan University
Marion, IndianaBachelor of Science - International Studies & Sociology/Anthropology
Butler University
Indianapolis, IndianaSkills
- Business process modeling
- Data modeling
- Use case development
- Functional specifications
- User acceptance testing
- Workflow design
Timeline
Business System Analyst
ScanSource
04.2022 - 01.2024
Business System Analyst
Ortec Inc.
11.2021 - 04.2022
Business System Analyst
Lima One Capital
05.2021 - 11.2021
Technical Support Analyst (Solution Specialist)
Jobscope
12.2018 - 05.2021
Subject Matter Expert II (Data Analysis & Software)
McKesson
12.2015 - 06.2018
Child and Youth Program Assistant Manager
Department of the Army
06.2015 - 12.2015
Business Analyst
CEMEX
12.2003 - 05.2014
Bachelor of Science - International Studies & Sociology/Anthropology
Butler University
Master of Business Administration - Healthcare Administration
Indiana Wesleyan University
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