Elizabeth Stephens
Conyers
Summary
Driven and adaptable professional with a desire to use analytical and problem-solving skills to meet and exceed sales goals. Committed to leveraging skills to drive significant growth and achieve outstanding outcomes.
Overview
17
17
years of professional experience
Work History
Community Engagement Assistant
The Retreat at Conyers & The Retreat at Loganville
01.2023 - Current
- Met with prospective residents to tour the community and explain terms of occupancy
- Responded promptly to inquiries from potential residents interested in learning more about available units or amenities offered by the facility
- Provided outstanding customer service to new residents and their families, ensuring a smooth transition into the community
- Maintained up-to-date knowledge of facility policies and procedures regarding move-ins, transfers, discharges, and other resident transitions
- Organized all necessary documents required for successful completion of the move-in process
- Performed detailed inspections of apartments prior to move-in day to ensure they were ready for occupancy
- Utilized Yardi property management software to document completed tasks, contacts, referrals, prospects, and scheduling
Community Engagement Director
The Retreat at Conyers
01.2024 - 11.2024
- Met with prospective residents to tour the community and explain terms of occupancy
- Responded promptly to inquiries from potential residents interested in learning more about available units or amenities offered by the facility
- Provided outstanding customer service to new residents and their families, ensuring a smooth transition into the community
- Maintained up-to-date knowledge of facility policies and procedures regarding move-ins, transfers, discharges, and other resident transitions
- Organized all necessary documents required for successful completion of the move-in process
- Performed detailed inspections of apartments prior to move-in day to ensure they were ready for occupancy
- Utilized Yardi property management software to document completed tasks, contacts, referrals, prospects, and scheduling
- Developed relationships with vendors and referral sources
- Hosted events with vendors and other community professionals
- Organized promotional events to promote and highlight the community
- Grow the community census for assisted living, memory care, and independent living
Concierge
The Retreat at Conyers
08.2022 - 12.2022
- Greeted guests and residents upon arrival by providing a warm welcome
- Scheduled and confirmed transportation and maintenance request
- Train new concierge staff
- Resolved conflicts in a diplomatic and professional manner
- Answered phone calls, directed inquiries to appropriate personnel, responded to requests in a timely manner
- Processed incoming mail and distributed it to relevant departments or individuals
- Provided administrative support to management staff
Cosmetologist
Self-employed
08.2018 - 07.2022
- Maintained client treatment records and designed long-term care programs for return customers
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Suggested treatments and styles to suit customer appearance and fashion choices
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets
- Demonstrated a high level of customer service to increase retention and satisfaction
Retail Store Manager
The Firing Lane
04.2008 - 05.2014
- Managed store organization, maintenance, and purchasing functions
- Submitted orders for new inventory
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Education
Master Cosmetologist and Master Barber -
Athens Technical College
01.2018
High School Diploma -
Social Circle High School
05.2010
Skills
- Administrative support
- Time management
- Property tours and inspections
- Customer service-focused
- Sales operation
- Effective communication
Timeline
Community Engagement Director
The Retreat at Conyers
01.2024 - 11.2024
Community Engagement Assistant
The Retreat at Conyers & The Retreat at Loganville
01.2023 - Current
Concierge
The Retreat at Conyers
08.2022 - 12.2022
Cosmetologist
Self-employed
08.2018 - 07.2022
Retail Store Manager
The Firing Lane
04.2008 - 05.2014
High School Diploma -
Social Circle High School
Master Cosmetologist and Master Barber -
Athens Technical College
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