Elizabeth Stevens
Delmar,MD
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Store Manager of the year 2015
Overview
34
34
years of professional experience
Work History
Store Manager
Beauty Systems Group
06.1994 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Recruiting, training and mentoring new staff members
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Approved regular payroll submissions for employees
- Set and achieve monthly sales goals
- Maintaining great customer service and professionalism
- Attends monthly meetings and trainings
Shift Supervisor
Red Lobster
08.2013 - 10.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Front of the house trainer of new hire
Inspector
State Of Maryland Board Of Cosmetology And Barbers
03.2001 - 06.2002
- Routine monthly inspections of Salons, Barber Shops, and nail salons.
- Up-to-date inspection and audit records for salons and barber and nail shops.
- Identified requirements needed to meet quality standards and proper sanitation.
- Upheld codes and regulations governing up to date licensing of The Salons and all the indivdual stylists.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Wrote up violations and citations where needed.
Hairstylist and Asst Mgr
The Haircuttery
04.1990 - 06.1994
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Resolved guest complaints about service or style.
Education
Associate Degree in Cosmetology - Cosmetology
Delmarva Beauty Academy
Salisbury, MD04.1990
High School Diploma -
Arcadia High School
Oak Hall, VA06.1989
Skills
- Strong Multitasking Skills
- Payment Processing
- Profit and Loss Control
- Hiring and training associates
- Performed yearly associate reviews and pay increases
- Excellent customer service in person and phone calls
- Monthly educational trainings
Accomplishments
- Exceeded monthly store sales goals.
- Store is recognized every year for over $1 million in sales from 1995-present
- Store Manager of the year 2015
- High scores from customer surveys monthly
Timeline
Shift Supervisor
Red Lobster
08.2013 - 10.2017
Inspector
State Of Maryland Board Of Cosmetology And Barbers
03.2001 - 06.2002
Store Manager
Beauty Systems Group
06.1994 - Current
Hairstylist and Asst Mgr
The Haircuttery
04.1990 - 06.1994
Associate Degree in Cosmetology - Cosmetology
Delmarva Beauty Academy
High School Diploma -
Arcadia High School
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