Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Stewart

Jacksonville,FL

Summary

Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Fraud and Risk Analyst

Digisure Inc
02.2023 - Current
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Developed and implemented procedures to detect and prevent fraud.

Customer Service Account Executive

AllState
09.2022 - 02.2023
  • Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Kept high average of performance evaluations.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Created and implemented successful sales campaigns to drive leads and increase sales.

Claims Adjuster

GEICO
01.2021 - 09.2022
  • Examined claims forms and other records to determine insurance coverage.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Prepared summaries of damage, payments, and policy coverage.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Answered customer questions regarding deductibles.
  • Verified insurance claims and determined fair amount for settlement.
  • Substantiated legitimate claims and denied unjustified claims.

MEMBERSHIP SPECIALIST

BOATUS
03.2017 - 01.2021
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Used consultative sales approach to understand and meet customer needs.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Consistently exceeded new sales growth quotas for [Product or Service].

Office Manager

UNIQUE BALANCE
02.2001 - 01.2012
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.

CORPORTE SECRETARY

UNIQUE BALANCE
02.2001 - 01.2012
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Created and updated records and files to maintain document compliance.
  • Offered technical support and troubleshot issues to enhance office productivity.

Education

High School Diploma -

HINTON HIGH SCHOOL
Hinton, WV
05.1986

Skills

  • Procedure Review
  • Fraud Detection
  • Proficient in Atlas, Word, Windows, Excel, Notion
  • Detection Models
  • Transaction Review
  • Effective Communication
  • Telephone and Email Etiquette
  • Trained in Atlas, Webscreens,Word, Excel
  • Fraud Prevention
  • Call Management
  • Data Analysis
  • Verbal and Written Communication
  • Dispute Resolution
  • Loss Prevention
  • Report Writing
  • Investigation Documentation
  • Report Preparation
  • Financial Data Analysis

Timeline

Fraud and Risk Analyst

Digisure Inc
02.2023 - Current

Customer Service Account Executive

AllState
09.2022 - 02.2023

Claims Adjuster

GEICO
01.2021 - 09.2022

MEMBERSHIP SPECIALIST

BOATUS
03.2017 - 01.2021

Office Manager

UNIQUE BALANCE
02.2001 - 01.2012

CORPORTE SECRETARY

UNIQUE BALANCE
02.2001 - 01.2012

High School Diploma -

HINTON HIGH SCHOOL

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