Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Elizabeth StGeorge

Worcester,MA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Reliable worker.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Fallon
Worcester, MA
07.2022 - 09.2023
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Surpassed sales goals through implementation of successful marketing strategies.

Security Officer

Allied Universal Security Services
Westborough, MA
11.2021 - 01.2022
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Identified suspicious activity to determine appropriate response.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.

Cashier

Speedway Gas Station
Worcester, MA
09.2021 - 11.2021
  • Checked personal identifications during alcohol and tobacco sales.
  • Answered customers' questions and provided information on store procedures or policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Followed company security procedures for handling large sums of money.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Worked closely with front-end staff to assist customers.
  • Built and maintained productive relationships with employees.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

PCA

Starvos
Worcester, MA
11.2009 - 11.2011
  • Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
  • Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Responded promptly to emergency situations according to established protocols.
  • Prepared patient chart for admission and compiled appropriate paperwork.
  • Reminded patients to take prescribed medications or nutritional supplements.

Education

GED -

Qcc
Worcester, MA

Skills

  • Data Entry
  • Inbound and Outbound Calling
  • Microsoft Outlook
  • typing
  • computer skills
  • communication skills
  • fast learner
  • organizational skills

Languages

English
Full Professional

References

References available upon request.

Timeline

Customer Service Representative

Fallon
07.2022 - 09.2023

Security Officer

Allied Universal Security Services
11.2021 - 01.2022

Cashier

Speedway Gas Station
09.2021 - 11.2021

PCA

Starvos
11.2009 - 11.2011

GED -

Qcc

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Elizabeth StGeorge