Elizabeth Stoffel

Lead Bartender

Rego Restaurant Group

Denver, CO

10.2006 - Current

Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
Prepared mixed drinks according to standard recipes.
Verified the age of customers purchasing alcoholic beverages.
Maintained cleanliness of work area including wiping down surfaces and washing glassware.
Performed cashier duties such as accepting payments from customers and making change accurately.
Monitored guest consumption of alcohol to ensure that no one became overly intoxicated.
Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
Developed drink menus using seasonal ingredients, new products or specialties of the house.
Resolved customer complaints promptly and professionally while adhering to company guidelines.
Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Monitored bar inventory and promptly restocked low items before depletion.
Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Remained calm and poised during busy periods, promoting great customer service to guests.
Worked in close collaboration with team members to ensure customers received high-quality service.
Effectively multitasked within fast-paced environment.