Elizabeth Stone
Rantoul
Summary
Accomplished professional with expertise in assembly and maintenance, honed at Dana Holding Corp. Proven track record in enhancing customer satisfaction through effective communication and problem-solving. Leveraged Epic charting expertise to streamline operations and improve billing procedures. Recognized for leadership and collaboration, driving team success and operational efficiency. Consistently exceeded performance targets by 15%.
Overview
35
35
years of professional experience
Work History
Customer Service Representative 2
Health Alliance Medical Plans
Champaign
11.2014 - 04.2026
- Speak with members to advise of benefits, options they may have answer any questions about their plan and our services.
- Update information.
- Speak with providers advise of policy information.
- Consulted with upset customers to determine best methods to resolve service and billing issues.
- Reviewed account and service histories to identify trends and unaddressed issues.
- Informed members on billing procedures, processed payments and aided members with setting up payment options.
- Reviewed customer data to assess current issues and determine eligibility for potential solutions.
- Uphold privacy and security requirements established by HIPPA regulatory agencies.
- Documented conversations with customers in Tapestry (Epic) to track requests, problems and solutions offered.
- Addressed customer service inquiries quickly and accurately.
- Kept abreast of rapidly evolving health insurance technology to provide exceptional support, develop proactive issue resolutions, and share benefits of new technologies.
Customer Service Representative
AT&T
Rantoul
01.2011 - 11.2014
- Company Overview: Wireless
- Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Addressed customer service inquiries quickly and accurately.
- Wireless
Deli Clerk
County Market
Gibson City
05.2010 - 05.2011
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
- Worked with customers placing large or specialized orders, providing samples and recommendations and respond to requests.
- Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Removed trash and dropped food items regularly to keep workspaces neat and clean.
Assembly Line Worker through Manpower
Conair
Rantoul
04.2010 - 05.2010
- Positioned and aligned components to complete accurate assembly work.
- Set and verified parts clearances to prevent jams or wasted materials.
- Performed basic jobs such as boxing, labeling and moving items to keep production line moving swiftly.
Assembly Line Worker
Dana Holding Corp
Henderson
04.2004 - 10.2008
- Inspected finished parts and components for quality assurance and to uncover any final issues.
- Positioned and aligned components to complete accurate assembly work.
- Supported quality assurance by visually inspecting items and removing defect parts.
- Collaborated in team-based environment to maintain line productivity and meet expected deadlines.
- Used established assembly instructions to complete jobs in efficient and accurate manner.
- Checked parts against stock lists, blueprints and materials specifications to verify compliance with standards.
- Recognized and reported defective material and equipment to the supervisor for immediate remediation.
- Maintained clean work area by removing refuse and debris and organized all tools after completion of each shift.
- Assembled component parts of axles and completed hand-finishing of final products.
- Maintained work areas organized and neat, which enabled swift cleanup following each shift.
- Formed assemblies and subassemblies using hoists and presses.
- Planned and implemented well-organized assembly strategies to produce products conforming to design specifications.
Temp Service
Adecco Employment Services
Evansville
01.2004 - 04.2004
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Department Manager
Kohl's
Evansville
10.2001 - 01.2004
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and boost bottom-line profitability.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Followed all safety protocols and company processes and procedures.
Assembler
Period Furniture (Kruger Industries)
Madisonville
11.1998 - 09.2001
- Formed assemblies and subassemblies using presses and air tools.
- Smoothed surfaces to enhance alignment of parts and finishes.
- Cleaned and finished sub-assemblies or assemblies using hand or power tools.
- Positioned and aligned components to complete accurate assembly work.
- Retrieved correct materials from product inventory to perform various fabrication duties.
- Planned and implemented well-organized assembly strategies to produce products conforming to design specifications.
- Proposed process improvements to increase quality and efficiency.
- Inspected and tested final products to verify conformance to established tolerances.
- Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers.
- Reviewed and verified all work was in compliance with sales orders and customer requirements.
- Determined materials, tools and equipment needed for product order fulfillment.
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
- Assembled components with hand and power tools.
- Inspected finished parts and components for quality assurance and to uncover any final issues.
- Maintained clean work area by removing refuse and debris and organized all tools after completion of each shift.
Assembly Line Worker
Rantoul
01.1991 - 09.1998
- Maintained work areas organized and neat, which enabled swift cleanup following each shift.
- Recognized and reported defective material and equipment for immediate remediation.
- Positioned and aligned components to complete accurate assembly work.
- Assembled component parts of door item and completed hand-finishing of final products.
- Smoothed surfaces to enhance alignment of parts and finishes.
- Supported quality assurance by visually inspecting items and removing defect parts.
- Set and verified parts clearances to prevent jams or wasted materials.
- Inspected finished parts and components for quality assurance and to uncover any final issues.
- Reviewed project specifications and other documentation prior to job start to fully understand all tasks and required completion dates.
- Checked parts against stock lists, blueprints and materials specifications to verify compliance with standards.
- Used established assembly instructions to complete jobs in efficient and accurate manner.
Education
Some College -
Parkland College
Champaign, ILSkills
- Expert assembly and maintenance
- Retail sales and customer service
- Organizational skills
- Clerical support and in-store assistance
- Team leadership and collaboration
- Call center operations
- Epic charting expertise
- Billing procedures management
Timeline
Customer Service Representative 2
Health Alliance Medical Plans
11.2014 - 04.2026
Customer Service Representative
AT&T
01.2011 - 11.2014
Deli Clerk
County Market
05.2010 - 05.2011
Assembly Line Worker through Manpower
Conair
04.2010 - 05.2010
Assembly Line Worker
Dana Holding Corp
04.2004 - 10.2008
Temp Service
Adecco Employment Services
01.2004 - 04.2004
Department Manager
Kohl's
10.2001 - 01.2004
Assembler
Period Furniture (Kruger Industries)
11.1998 - 09.2001
Assembly Line Worker
01.1991 - 09.1998
Some College -
Parkland College