Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Elizabeth Stone

Tulsa

Summary

Cheerful associate with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Hardworking, reliable, friendly, and always excited for new endeavors.

Overview

9
9
years of professional experience

Work History

Auto Lines Services

Progressive
Tulsa
05.2025 - Current
  • Handled high volume calls
  • Helped customers make payments, update personal information, access online services
  • Educated on coverages, gave quotes with different coverages
  • Helped customers understand billing information

Travel Advisor

J.P. Morgan Chase
Tulsa
07.2023 - 02.2025
  • Assisted clients in planning and booking travel arrangements for business trips.
  • Coordinated with vendors to secure competitive rates for transportation and accommodations.
  • Researched destinations to provide clients with tailored travel recommendations and insights.

Call Center Agent

Avantive Solutions
Tulsa
01.2019 - 06.2023
  • Managed high-volume of inbound and outbound customer calls.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upgraded customers current services.

Cashier

Walmart
Tulsa
03.2017 - 12.2017
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.

Education

High School Diploma -

Nathan Hale High School
Tulsa, OK

Skills

  • Quality assurance optimization
  • System documentation
  • Customer communications
  • Professional telephone voice
  • Training experience
  • Resolving issues

Education and Training

other

Timeline

Auto Lines Services

Progressive
05.2025 - Current

Travel Advisor

J.P. Morgan Chase
07.2023 - 02.2025

Call Center Agent

Avantive Solutions
01.2019 - 06.2023

Cashier

Walmart
03.2017 - 12.2017

High School Diploma -

Nathan Hale High School
Elizabeth Stone