Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Stotsky

Albany

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Software Support Specialist

Tyler Technologies
06.2023 - Current
  • Provides phone, email, and web software support to solve complex technical client inquiries efficiently and effectively
  • Analyzes data reports, forms, and web technologies
  • Uses client management systems to track, create, and update details on client specific issues
  • Submits client issues to development operations for further resolution, as needed
  • Works with critical, highly complex client inquiries that span multiple applications and environments
  • Creates or enhances documentation through the support process
  • Provides unique solutions to clients using advanced troubleshooting techniques

Central Operations - Human Resources/Payroll

Goldman Sachs
08.2021 - 05.2023
  • Supported senior executives by managing calendars, scheduling meetings, coordinating travel, and handling confidential information
  • Facilitated communication and collaboration between cross-functional teams, including product, engineering, and marketing teams
  • Prepared reports, presentations, and other documents using various software tools, including Google Suite and Microsoft Office
  • Managed departmental budgets and expenses, process invoices, and track payments
  • Streamlined administrative processes and procedures to improve efficiency and productivity using Salesforce

Secretary

Sunrise Senior Assisted Living
09.2018 - 06.2020
  • Provided excellent customer service
  • Organized medical files in accordance with HIPAA regulations
  • Communicated to medical staff and directors
  • Input data into Excel to budget monthly expenses
  • Demonstrated attention to detail and decision-making skills while answering phone calls and helping Business Office Coordinator balance checks on ledgers

Accounting/ Human Resources- Intern

Liberty Hotel
06.2019 - 08.2019
  • Organized and filed for Human Resources and Accounting departments
  • Entered Account Payable Invoices using SAP accounting system
  • Developed presentations for Human Resources

Education

Bachelor of Science - Business Management, Psychology

Dean College
Franklin, MA

Skills

  • Microsoft Office Suite
  • Database and Client Management Systems
  • Confidentiality and Data Protection
  • Document and File Management
  • Research and Analytical Skills
  • Organizing and Categorizing Data

Timeline

Software Support Specialist

Tyler Technologies
06.2023 - Current

Central Operations - Human Resources/Payroll

Goldman Sachs
08.2021 - 05.2023

Accounting/ Human Resources- Intern

Liberty Hotel
06.2019 - 08.2019

Secretary

Sunrise Senior Assisted Living
09.2018 - 06.2020

Bachelor of Science - Business Management, Psychology

Dean College

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Elizabeth Stotsky