Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Elizabeth Stouffer

Elizabeth Stouffer

Zion Crossroads,VA

Summary

A dynamic and efficient office assistant with experience in various fields. Committed to achieving and exceeding demanding targets and business objectives while remaining focused on providing an exceptional standard of customer service. Highly organized, flexible, PC proficient, with demonstrated attention to detail and time management skills. Possesses excellent interpersonal and communication skills and the ability to develop positive internal and external relationships at all levels. Able to work well on own initiative and as part of a team, easily adapts to diverse work styles and environments, and consistently provides friendly, personable customer service.

Also, A Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Overview

11
11
years of professional experience

Work History

On Call Branch Teller

Wells Fargo
06.2016 - 06.2023
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Adhered to financial services security and audit procedures.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Directed specific questions to appropriate branch personnel.
  • Trained employees on cash drawer operation.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Received and counted daily inventories of cash, drafts and checks.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
  • Transmitted orders to supply cash to meet daily needs.
  • Leveraged customer service and sales abilities to consistently meet performance goals.

Salon Coordinator/Receptionist & Manager

Elevate Salon
01.2020 - 05.2023
  • Nurture and elevate the guest experience through pre appointment virtual consultations, check in & welcome, offering amenities, checkout, product & specials knowledge, and between visit communications
  • Schedule: Book appointments, problem solve scheduling issues & errors, communicate with salon team & guests to maintain an efficient schedule, help with blow drying & guest communication if a team member falls behind
  • Salon Cleanliness: Laundry, rinse color bowls, stock amenities, trash removal, vacuum & light wiping to maintain a clean salon appearance
  • Marketed salon products and services to boost overall establishment revenues.
  • Addressed customer problems quickly and according to service standards.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Handled guest complaints, maintaining positive dining experience for restaurant patrons.

Front End Team Lead

Whole Foods Market Inc
10.2018 - 04.2023
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Welcomed large volume of guests and improved overall customer service.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Client Support Coordinator

Neroli Medical Spa & Beauty Lounge
Charlottesville, VA
03.2018 - 04.2023
  • Provide assistance to clients in person, on email, or telephonically
  • Schedule meetings or telephone conferences between clients and management
  • Book meeting rooms or venues
  • Coordinate the production of client-facing marketing materials
  • On Call- Front End Team
  • Assisted sales force in programming customer requirements and expectations while providing practical solutions.
  • Planned advertising campaigns for online, print and other mediums.
  • Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
  • Supervised creation of marketing materials and collateral.
  • Planned and facilitated meetings to share marketing plans and explain future business goals.
  • Collected and analyzed market research data for use in forecasting.
  • Prepared marketing campaign budgets with finance personnel.
  • Expanded personnel skill sets by mentoring marketing team both individually and in groups.

Front Desk Receptionist Coordinator

StretchLabs
01.2020 - 03.2023
  • Assist the General Manager with the sales process of lead generation, follow up, and closing
  • Book and confirm introductory sessions
  • Manage the front desk to greet and check-in clients and prospects when they enter the studio
  • Conduct tours of the facility while establishing a relationship and targeting individual’s needs and wants
  • Maintain acceptable level of personal sales production
  • Emphasize and enforce objectives of the club as a fitness and wellness provider
  • Present available services to current or prospective members
  • Book quality lead appointments to achieve monthly sales quota and follow-up with leads and missed intro classes
  • Social Media experience
  • Maintain appropriate retail inventory
  • Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
  • Ensure studio is clean and tidy
  • Other duties as assigned

Patient Care Coordinator

UVA hospital
02.2022 - 02.2023
  • Help patients understand their menu selections and work with nursing to ensure sure their orders comply with their nutritional requirements or restrictions
  • Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections
  • Manage tray tickets and assemble meals according to each patient’s menu selection in a timely and accurate manner
  • Retrieve trays from patient rooms at assigned times
  • Complies with regulator agency standards, including federal, state and JCAHO
  • Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s Health Insurance Portability and
  • Accountability Act (HIPAA) policies and procedures
  • Follows Hazard Analysis Critical Control Point (HACCP) guidelines when handling food, cleaning work stations and breaking down patient tray line
  • Follows facility and department infection control policies and procedures
  • Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage
  • Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures
  • Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures
  • Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures
  • Performs other duties assigned

Rotating Front Desk Receptionist/Sales Associate

Club Pilates
01.2021 - 02.2023
  • Execute sales process of lead generation, follow up, and close
  • Conduct tours of the facility while establishing a relationship and targeting individual’s needs and wants
  • Maintain acceptable level of personal sales production
  • Emphasize and enforce objectives of the club as a fitness and wellness provider
  • Present available services to current or prospective members
  • Book quality appointments to achieve monthly sales quota
  • Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
  • Assumes responsibility for developing selling skills
  • Other duties as assigned

Spa Front Desk Coordinator

Keswick Hall and Club
09.2019 - 09.2022
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Took inventory and ordered low-stock items to maintain effective supply organization.
  • Maintained cleanliness of front lobby area.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Engaged directly with clients to fulfill requests, resolve conflicts and direct non-customer service related inquiries to appropriate department and personnel.
  • Input customer data into reservation systems and updated to reflect room changes.

Administrative Assistant/Front Desk Receptionist

REEF Technology
08.2018 - 05.2022
  • Record cash receipts and make bank deposits daily
  • Conduct periodic reconciliation of accounts to ensure accuracy; request balance adjustments and credit refunds as needed
  • Complete daily reports on parking tickets; organize and store parking tickets and reports
  • Maintain and reconcile petty cash fund
  • Prepare information for corporate accounting and auditors, when necessary
  • Maintain accounting filing system
  • Calculate budget variances and report significant issues to management; prepare and issue financial statements
  • Provide general office support including; filing and supply management
  • Use respectful communication to assist guests with their questions, problems, and concerns; relay information to shift or Operations Manager as necessary
  • Communicate professionally at all times with guests, client, and teammates.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Administrative Office Assistant/Receptionist

Schewels Furniture
04.2018 - 06.2021
  • Is efficient working with numbers and the handling of money
  • Needs the ability to accurately maintain a cash drawer with no significant problems
  • Must have demonstrated skills in typing, use of computer and various other office machines
  • Complete the terms on a charge sale
  • Process cash sale transactions
  • Completing customer payments on account
  • Answer the telephone and use the intercom in a professional manner
  • Assist customers in a friendly, courteous, professional manner

Patient Scheduling Coordinator

Virginia Foot Ankle Sgcl Assocs
03.2018 - 03.2020
  • Schedule appointments and diagnostic testing
  • Greet patients
  • Answering phone calls
  • Enter demographic and insurance information
  • Collect co-payments, and balances
  • Keep office tidy and organized.
  • Completed registrations for laboratory work, surgical procedures and radiology.
  • Updated patient information in databases and adhered to confidentiality requirements.
  • Coordinated appointments with customers and staff members according to availability.
  • Processed payments and updated accounts to reflect balance changes.
  • Instructed patients regarding how to prepare for appointments.
  • Routed calls and correspondence to appropriate medical staff.
  • Informed patients regarding needed medical tests and procedures.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Gathered personal and insurance information from each patient.
  • Pulled patient charts for upcoming appointments.

Office Manager/Administrative Assistant

Haverty Furniture Companies, Inc
06.2016 - 12.2019
  • Balances cash fund every morning and evening
  • Completed opening/closing procedure checklists daily
  • Prepares reconciles bank deposits
  • Processes customers' sales and payments accurately
  • Maintains an organized and secure office environment
  • Answers incoming calls, distributes calls/messages, manages stores voicemail
  • Handles customer complaints, initiates and follows up on existing customer service tickets
  • Reviews Outstanding Customer Transactions
  • Verifies scheduled deliveries are in the appropriate status to be routed
  • Schedules deliveries
  • Ensures POs are present for out of stock product
  • Contacts customers when products have arrived locally for pickup
  • Files and/or prepares daily paperwork

Associate Trainer

Panera Bread
Charlottesville, VA
08.2012 - 03.2018
  • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
  • Made recommendations to improve training based upon observations and feedback from trainees.
  • Provided answers to questions, imparted methods to improve work and worked closely with employees during probationary period.
  • Created new and improved strategies for teaching employees in order to maximize understanding and interest in process.
  • Performed continuous evaluations of employee techniques and implemented corrective actions.
  • Assisted with updating training materials to digital mobile platforms, reflecting technology advances.
  • Answered customer questions and provided store information.
  • Processed payments promptly for customers to exceed productivity standards.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

Associate's degree - Business Administration

Piedmont Virginia Community College
Charlottesville, VA
01.2017

High School Diploma -

Murray High School
06.2014

Skills

  • Retail Sales (6 years)
  • Cashiering (10 years)
  • Sales (9 years)
  • Merchandising (2 years)
  • Food Preparation
  • Assistant Manager Experience (1 year)
  • Food Service
  • Time Management (10 years)
  • Cash handling (10 years)
  • Cleaning Experience
  • Supervising Experience (5 years)
  • Custodial experience (5 years)
  • Customer service (10 years)
  • Caregiving (3 years)
  • Microsoft Excel (3 years)
  • Word Processing (5 years)
  • Administrative experience (5 years)
  • Guest Services (7 years)
  • POS (10 years)
  • Front Desk (7 years)
  • Guest Relations Experience (4 years)
  • Google Docs (5 years)
  • Typing (10 years)
  • Microsoft Office
  • Sales support (4 years)
  • Windows
  • Microsoft Outlook
  • Personal Assistant Experience (3 years)
  • Animal care
  • Pet care
  • QuickBooks (1 year) (3 years)
  • Gardening
  • Filing (3 years)
  • Animal handling
  • Clerical experience (9 years)
  • Transcription
  • Coffee experience
  • Barista Experience
  • Computer Skills (10 years)
  • Computer Operation (9 years)
  • Childcare
  • Pet Grooming
  • Upselling (6 years)
  • Microsoft Powerpoint
  • Pet Sitting
  • Classroom experience
  • Microsoft Exchange
  • Customer support (9 years)
  • Social media management
  • Microsoft Windows Server
  • System Administration (4 years)
  • Documentation review (3 years)
  • Phone triage (4 years)
  • Network Support
  • Office experience (5 years)
  • Phone etiquette (5 years)
  • Accounts receivable
  • Accounts payable (3 years)
  • Analysis skills (5 years)
  • Food safety
  • Restaurant experience
  • Phone etiquette
  • Technology sales (3 years)
  • Communication skills (10 years)
  • Stocking (8 years)
  • Basic maths
  • Retail maths
  • Active Directory
  • Operating Systems (5 years)
  • Linux
  • DNS
  • TCP/IP
  • Troubleshooting
  • Load Balancing
  • Boulevard (3 years)
  • VoIP
  • PowerShell
  • WAN
  • LAN
  • Citrix
  • VMWare
  • DHCP
  • Azure
  • SQL
  • Disaster Recovery
  • ServiceNow
  • Help Desk
  • Microsoft SQL Server
  • VPN
  • Shell Scripting
  • Network Administration
  • Network Engineering
  • Technical Support (3 years)
  • Remote Access Software
  • SCCM
  • Certifications and Licenses
  • Food Handler Certification
  • HIPAA Guidelines
  • Referral Verification
  • Data Entry Software
  • Appointment Scheduling
  • Medical Recordkeeping
  • Medical Charting
  • Invoice Preparation
  • Administering Medications
  • Advising Patents
  • Records Maintenance
  • Patient Callbacks
  • Computer Proficiency
  • Office Coordination
  • Collecting Patient Specimens and Tests
  • Insurance Authorizations
  • Medical Coding
  • EHR Software
  • Patient Health Information Access
  • Cash Dispenser Operation
  • Strong Sense of Banking Ethics
  • Currency and Coin Counter
  • MS Office Proficient
  • Exceptional Customer Service
  • Transaction Error Identification
  • Honest and Ethical
  • Payment Processing
  • Resource Estimation
  • Honest and Dependable
  • Signature Verification
  • Verbal and Written Communication
  • New Account Setup
  • Cash Drawer Reconciliation

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Patient Care Coordinator

UVA hospital
02.2022 - 02.2023

Rotating Front Desk Receptionist/Sales Associate

Club Pilates
01.2021 - 02.2023

Salon Coordinator/Receptionist & Manager

Elevate Salon
01.2020 - 05.2023

Front Desk Receptionist Coordinator

StretchLabs
01.2020 - 03.2023

Spa Front Desk Coordinator

Keswick Hall and Club
09.2019 - 09.2022

Front End Team Lead

Whole Foods Market Inc
10.2018 - 04.2023

Administrative Assistant/Front Desk Receptionist

REEF Technology
08.2018 - 05.2022

Administrative Office Assistant/Receptionist

Schewels Furniture
04.2018 - 06.2021

Client Support Coordinator

Neroli Medical Spa & Beauty Lounge
03.2018 - 04.2023

Patient Scheduling Coordinator

Virginia Foot Ankle Sgcl Assocs
03.2018 - 03.2020

On Call Branch Teller

Wells Fargo
06.2016 - 06.2023

Office Manager/Administrative Assistant

Haverty Furniture Companies, Inc
06.2016 - 12.2019

Associate Trainer

Panera Bread
08.2012 - 03.2018

Associate's degree - Business Administration

Piedmont Virginia Community College

High School Diploma -

Murray High School
Elizabeth Stouffer